Marian Tonea Email & Phone Number

Malmo, Sweden

Team Leadership: Leading a small team of highly skilled systems administrators to push the boundaries of technologies to deliver a highly available and cost-efficient infrastructure while maintaining its flexibility.Project Management: Organizing and coordinating project activities and resources, tracking deliverables and timelines, assessing workloads, monitoring progress, managing risks, communicating status, prioritising initiatives, consulting experts, and sharing reports with HQ and studio.Operations Management: Coordinating post-launch activities, defining and negotiating SLAs and OLAs, auditing and improving service management processes, managing emergency operations and crisis situations, analysing trends, and prioritising service improvements.Finance: Conducting budget follow-ups, planning and reviewing budgets, defining deliverables and milestones, ensuring operational budget oversight, and building operational budget requirements.

Bucharest, Romania

• Managed a team of system administrators to deliver top online services. • Ensured high operational standards and adherence. • Managed staff schedules for a 24/7 support structure. • Led system and process improvements for Ubisoft’s growth. • Ensured high system uptime and quick incident resolution. • Developed KPIs and data-driven reporting for system availability. • Tracked system changes and incidents. • Monitored system health and maintenance status. • Coordinated with the Service Center during major incidents. • Drove automation efforts to reduce manual operations and increase efficiency. • Provided operational insights on service architecture and design.

Bucharest, Romania

• Managed a global support team of 22 System Administrators in a 24x7x365 shift model. • Led incident management activities for Oracle University Support, ensuring effective process functioning. • Provided expert advice for incident resolution, negotiating with customers and service teams. • Actively monitored and resolved stalled jobs with 2nd and 3rd line groups. • Ensured rapid response to major incidents and regular reporting on service performance. • Guided and trained support staff on incident management, improving the knowledge base. • Developed service performance metrics and recommended process improvements. • Participated in CAB meetings, managed service breaches, and reviewed incident trends with the Problem Management team. • Acted as Host Manager for 36 employees at Oracle Global Center Romania and participated in the recruitment process.

Bucharest, Romania

• Managed and processed service requests logged through Oracle Global Helpdesk. • Handled service requests in a 24x7x365 support model per GES workflow requirements. • Conducted daily Quality Assurance to resolve or escalate system issues. • Proactively resolved desktop issues across various operating systems. • Verified server readiness for Linux and Solaris environments. • Tracked, resolved, and reported GES outages and Root Cause Analysis. • Utilized data analysis to identify service improvement areas. • Developed applications to enhance trend visibility and QA tracking. • Supported Oracle University process improvements with new processes and applications.

Bucharest, Romania

• Designed and implemented a Call Centre with 60 workstations, handling hardware, software, network isolation, and VoIP connections. • Administered company websites: www.top-shop.ro and www.studio-moderna.ro. • Managed all company hardware and software, including 79 computers. • Provided technical support for company software and managed new hardware acquisitions and configurations. • Created and maintained the internal network and services, including Linux mail server, proxy server, and web server.

Bucharest, Romania

Bucharest, Romania

Bucharest, Romania