Maria O'Connor Email & Phone Number

Edmonton

Edmonton, Canada Area

Retained one month after organization restructure to assist with the transition of the Credit Department to Calgary.Reviewed applications for accuracy and analyzed commercial business reports, consumer reports and other credit sources to determine creditworthiness of new and existing clients.Monitored customer order activities, accounts receivable and payment history on a daily basis to identify risk and ensure adherence to credit terms.Developed strong working relationships with in-company Sales Representatives and District Sales and Operations Managers by providing weekly summary aging reports, and bringing client billing needs, disputes or payment arrangement requests to their attention in a timely manner.Prepared files for third party collections including Final Demand Letters and other relevant documentation.Processed daily cheque coding and scanning, bank deposits, cash applications and small write-offs. Responsible for Allowance for Doubtful Accounts, general ledger cheques, bad debt write offs and other duties during Manager’s absence.

Edmonton, Canada Area

Managed high performance team of 4 – 18 Customer Service Representatives in overseeing Call Centre operations.Ensured optimum quality of team performance through training, comprehensive performance appraisals, motivational initiatives, with regular coaching and mentoring sessions, which resulted in meeting or exceeding objectives.Provided senior-level care to all escalations of internal and external customers, researching and providing resolution on issues in regards to service requests and supply orders.Participated as subject matter expert in process integration team, improving employee performance by training and coaching on new procedures.Proficient in Microsoft Word, Excel, Outlook; Lotus Notes, OMD, Avaya, BaaNemail contact: mlocareer@hotmail.com

Edmonton, Canada Area

2007 - 2010 KEY ACCOUNTS SUPERVISOR Managed team of 12 Key Account Billing Specialists responsible for National Account billings in excess of $10M.Oversaw professional development and team initiatives while ensuring policy compliance.Provided senior level assistance to National Account Managers, Regional Service Managers, VPs of Service and National Account Directors, assisting in reconciliation of accounts, customer issues, providing input for RFPs.2006 - 2007 ACCOUNTS RECEIVABLE SUPERVISOR Managed 15 Accounts Receivable Agents.Ensured timely A/R management by establishing team goals, coaching and incentives. Acted as primary liaison for A/R matters relating to IKON’s strategic business partner General Electric.Personally achieved 51% reduction in reserve buckets on unreconciled accounts over 151 days past due, including collection of $1.4M account from General Electric.Other positions held:2001 - 2006 Accounts Receivable Specialist, Senior Accounts Receivable Associate email contact: mlocareer@hotmail.com