Maria Oei Email & Phone Number

Level 6/ 79 Commonwealth St, Surry Hills Nsw 2010

• Having one on one sessions and serve as a positive role model for teenagers.• Building the relationship by planning and participating in activities together.• Building self-esteem and motivation.• Helping to set goals and working toward accomplishing them.• Participating in a group debriefing session with other mentors.

Waterloo

• Establishing a relationship of trust and respect with clients.• Agreeing a counselling contract to determine what will be covered in sessions (including confidentiality issues).• Helping clients towards a deeper understanding of their concerns.• Helping clients to make decisions and choices regarding possible ways forward.• Referring clients to other sources of help, as appropriate.• Attending supervision and training courses.• Undertaking group as well as individual therapy on occasions.• Keeping records and using reporting tools.

37 York St, Wynyard Nsw 2000

• Building and ensuring excellent customer service experience through phones, emails and chats. • Helping Sales team with the on boarding, inbound sales and customer retention.• Working closely with Sales, Product, Marketing and Technology teams to improve our system, service and products.• Helping and supporting management to improve recruitment process and employees retention.• Providing other ad hoc duties such as invoicing and reporting.

180 Thomas St, Sydney 2000

• Shared the role of concierge and help desk by being the first response to inbound calls. These are general enquiries from clients, suppliers, contractors and staff.• Managed several email inboxes, ensured all communication is acted or delegated to the appropriate agent in professional and timely manner.• Minimised the number of touch points for a client ensuring they reach the department, person or contact point timeously.• Provided an ad hoc duties such as sending reports or bulk emails for different departments.

Mascot

• Organised and maintained diaries and booking appointments.• Dealt with high volume of incoming email, faxes and post, often corresponding on behalf of the director including banking, invoicing and taking payments.• Provided statistical, performance feedback and coaching on a regular basis to each team member.• Provided appropriate counselling, direction and resolution for team members who experience work and/or personal problems. • Provided evaluation of processes and procedures. • Recruited, interviewed, trained and provided performance review for team members.• Escalated and offered resolution for customers’ complaints.• Devised and maintained office systems, including data management and filing.

North Sydney

• Proactively maximized clients yield of return received on their at call cash and term deposits.• Managed over $1 billion in cash for over 4,000 clients.• Dealt and negotiated best term deposit rate for clients with various Authorized Deposit Taking Institutions.• Analyzed important announcement or investments strategy and made general recommendation to relevant clients.• Assisted clients for compliance issues or any queries.• Trained, mentored and consulted new members in the team across different divisions.

Post Graduate Diploma, Counseling

Post Graduate Diploma, Financial Planning

Post Graduate Certificate, Applied Finance

Bachelor'S Degree, Mathematics And Finance, Distinction