• Maintain data integrity and accuracy with the use of a proprietary database software and workflow applications (i.e., Zoho Create)• Maximize productivity and maintain in-house information accuracy • Maintain active social media presence for Clients on platforms such as: Facebook, Google My Business, etc.• Conduct audits of Clients online presence and perform research to determine quality of existing business listings• Manage Clients’ digital footprint and ensure data is up-to-date

·Researched and resolved data entry errors regarding integrity of data, such as data duplication·Participated in requirements meetings and data mapping sessions to understand business needs and create data models·Worked effectively with cross-functional design teams to create software solutions that elevated client-side experience and significantly improved overall functionality and performance·Investigated and addressed system issues for quality assurance analysis through usability testing to ensure reliable functionality ·Managed and assessed client relations using Insightly CRM software

·Assisted in the creation of multiple project documents to clearly demonstrate project plans and business processes, including project charters, business requirement documents, process and data flow diagrams, as well as Gantt charts·Conducted risk management procedures to track and mitigate risks throughout the project ·Communicated and documented project stakeholder requirements to assess work deliverables·Ensured scope creep was eliminated through appropriate change management procedures for any content or scope change requests ·Responsible for finalizing the requirement documentation and project deliverables with stakeholders and obtaining the steering committee sign-off and approval

Melt Grilled Cheese is a local, cozy sandwich shop that focuses on providing appetizing food to customers. I was part of the supervisor team in the 2 years that I worked there, which included completing the following tasks:· Providing immaculate service and customer satisfaction in preparation and service of food· Completing customer and company transactions/invoices in a quick and positive manner· Project future needs for restaurant, such as inventory · Train and provide ongoing support for new employees

Unionville Montessori School is widely recognized as a distinctive educational institution. This private school focuses on providing individuals with academic success as well as developing their character. Children are offered a diverse, challenging, and enriched academic opportunity. At the Unionville Montessory School, I was a part of their assistance team for 9 months where we were responsible for providing an organized, easily managed workplace. I mostly assisted in the preparation, completion, and participation of daily activities as a mentor, as well as assisting in office operations.