PROFILEHelp Desk Analyst with 5 years of experience in providing technical assistance to computer system users. Having substantial understanding of the job, I can apply knowledge and skills to complete a wide range of tasks. Working onassignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Received little instruction on daily work; general instruction on newly introduced assignments. Dependable, reliable, trustworthy, loyal and dedicated, devoted, committed problem solver who produces quality work and meets deadlines.Specialties: active directory, analysis, backup, c + +, computer hardware, customer service, diagnosis, help desk support, inventory management, java, ldap, meeting facilitation, microsoft windows, microsoft windows nt, object oriented programming, progress, quality, retek, rms, sales, software engineering, supervisory skills, technical support, telephone skills, troubleshooting, unix shell scripting, vista,
Listed skills include Troubleshooting, Technical Support, Active Directory, Servers, and 2 others.