Maria Paulina Salazar Ferraro Email and Phone Number

• Design and implement the Quality Management policy, its processes, and procedures • Create and document account playbooks, processes, guidelines, and work instructions to support business operations• Support the LATAM team regarding contract compliance and inquiries and in gathering evidence for audit purposes

• Facilitated and developed workshops and interviews with different stakeholders to gather requirements and processes information • Designed, mapped, documented, and implemented 8 processes in the newly created Philanthropy Centre• Formulated and participated in change management workshops and activities with stakeholders to prepare the ground for the coming changes• Modeled and designed 14 student’s life cycle processes impacted by the project and the new software• Organized communication and training workshops, to different stakeholders, in the new processes and software• Fashioned the idea of standardizing the institutional process design methodology and participated on its formulation• Identified business scenarios to create the testing plan

• Organized workshops with stakeholders to assemble corporate processes• Contributed with the development of the process design methodology with risk-based thinking• Collaborated with organizational process design, mapping, and documentation