Maria Perez Concepcion Email & Phone Number

Berlin, Germany

Berlin

ResponsibilitiesHR & Culture: Onboarding/Offboarding; VSOP Contracts; Workplace Management (office and virtual office); Event Management Administration: IT Systems administration; Inventory Management, Documentation Preparation for Investors and Board Members.Finance support: Pre-Accounting and Receipts Handling; Inbound Invoices Management (including reconciliation); End-of-Month Packages; Weekly Payment Cycle.Travel & Expense managementAchievementsSuccessfully conducted remote onboarding/offboarding for approximately 30 employees.Established a virtual office through the utilization of Gather Town.Enhanced the onboarding process by collaborating with team leads to improve materials.Led the project management for implementing a new process for Accounts Payables.Orchestrated two company offsite for 40 employees, each spanning 5 days.

United States

Responsibilities: Established and structured the customer support team, including the development of efficient processes. Conducted onboarding sessions for new team members. Collaborated closely with the Product team, actively identifying and reporting product failures. Analyzed data to implement new processes and enhance existing ones. Provided day-to-day support to B2B customers via phone, email, and chat. Achievements: Successfully implemented new workflows, fostering collaboration between the customer support, product, and engineering teams. Introduced Zendesk as the new tool for the Customer Success team, streamlining processes and improving efficiency. Achieved an impressive Net Promoter Score (NPS) of 94 within the team.

Berlin Area, Germany

HR & Culture: Facilitated Onboarding processes; Managed Workplace activities; Recruitment coordinator; Orchestrated Event Management (office events, workshops, and web seminars) Administration: Oversaw Inventory Management; Managed Post Handling Travel & Expense management Procurement: Oversaw Office Budget and Purchases Finance support: Conducted Pre-Accounting and Receipts Handling Project manager: Led small and medium-sized projects. Achievements: Successfully orchestrated the transition to a remote work model during the COVID-19 pandemic. Efficiently closed down the office and secured a new, streamlined co-working space, updating the company address accordingly. Pioneered the implementation of TravelPerk for seamless travel management. Spearheaded the adoption of Spendesk for streamlined and effective expense management.

Berlin

Responsibilities: HR & Culture: Facilitated Onboarding/Offboarding processes; Served as the Culture Ambassador and Event Manager. Administration: Oversaw office administration and operations for Formlabs in Europe, Berlin. Finance Support: Conducted bookkeeping, procurement, and managed travel reimbursements. Project Management: Led various projects, including Office move (2018), Office expansion (2019), and Office and team events; Organized global company parties and company trips abroad for 100 people. Vendor Management: Liaised with facility management vendors, covering cleaning, catering, and security services. Conducted price negotiations with office vendors and service providers. Budget Management: Managed office budgets and company event budgets. Team Leadership: Led the office operations team, overseeing daily work, establishing processes, and fostering career progression for team members. Achievements: Led and expanded the Workplace team to achieve optimal efficiency. Managed the successful relocation project, including finding a new office and designing its layout to address specific challenges. Orchestrated the planning and execution of five company offsites, each lasting three days and hosting over 100 participants. Oversaw the coordination of various events, such as the User Summit (300+ attendees), Christmas parties (100+ attendees), client workshops, on-office recruitment events, and multiple team events. Implemented safety measures at the office, ensuring a secure and compliant work environment for all employees. Collaborated with the HR Manager to enhance the onboarding process, streamlining procedures for a more effective and efficient experience for new hires.

Looe, Cornwall

Tapas and Bistro Restaurant located on the heart of Cornwall.- Interior Design of the restaurant and menu.- Manage the team in order to offer a great experience to the customers.- Supervise food and beverage orders.- Marketing plan for the restaurant- Event Management.- Responsible of admin tasks as payments and accounts.- Manage the bookings, complaints and daily restaurant activities.- Health and safety implementation and supervising.

Brighton, Reino Unido

- Implementation of Customer Services on Social Media.- Design of communication plan for Social media.- As part of the customer service team, I dealt with clients and suppliers over the phone, email. - Created the online chat channel to improve communications with customers. - Responsible for all the customer queries over Social media.- Intermediary between the suppliers and the clients.Complaint management.

Brighton, Reino Unido

• Help in the organization of the Front office department from the opening.• Organize all the new procedures and train the rest of the team.• Check guests in and out, room allocations, process payments.• Take and modify reservations for particulars and groups by telephone, email, fax and walk in guests.• Handle guests complaints, according to the 15 minutes guarantee contract of the company.• To promote the loyalty programes: Le Club membership, Ibis Business card and ABA card.• Help in the bar and restaurant area at peak times.

Swindon, Reino Unido

This hotel belongs to the Accor group.• Assist with the smooth and efficient operation of the Front Office Department and all related guest service.• Take reservations by telephone, email, fax and walk in guests.• Check guests in and out of hotel, room allocations, giving out keys, and handles transaction.• Handle guest complaints and/or remarks; provides a response as soon as possible.• To promote Le Club Membership to regular guests and enroll new members.• Ensuring the Front Office Management is kept informed of problems and opportunities.• Over looking Café and Leisure Centre Reception providing effective customer service.

Madrid Y Alrededores, España

Ticketea.com is a website dedicated to sell tickets for any type of events, especially professional events.• As office manager I was responsible to manage all of the office suppliers.• Dealing with customers’ enquires and complains on the phone and via email.• Sell tickets for the events offered through the webpage.• Deal with the day a day admin tasks, including payments to the events’ organizers.• Build the image of the company through Social Nettworks and provide Social Media Services forcustomers.• Be part of the sales team, finding new customers and dealing with the needs of the current Customers.• Update the Website with the new events, prices, special offers.• Help in the Events’ organization, as representative of the company.• Book hotels and flight and train tickets.

Madrid Y Alrededores, España

• Co-ordinator of the different departments.• Responsible to co-ordinate travels and hotels of the clients and team to the different cities and countrieschosen for the productions.• Production assistance in over 15 advertisements.• Manage the office suppliers.• Book castings and communicate shortlisted candidates.• Design books for the presentations with the clients.• Co-ordinate international projects, contact the service production companies in foreign countries (foreignspeakers) to ask for budget, locations...

Santa Cruz De Tenerife, España

The Film commission is part of Tourism of Tenerife, it develops the promotion of the island like location for different productions.• Help with the marketing and communication campaigns to promote the island as a natural location.• Help the potential clients to find the companies and location that they needed for their projects.• Contact with potential clients, foreign production companies interested to go to shoot in Tenerife.

La Palma

Tourist information office.• Information to the tourists in the island• Designer of routes according to the tourist’s profiles that visited the centre.

La Palma

• Information to the tourists in the island.• Designer of routes according to the tourist’s profiles that visited the centre.

Mass Media Communication

Tourism Management

Audiovisual Communication, Degree

2 years degree about mass media: tv, radio, film, photography, newspapers

Tourism Management, Degree

3 years degree in tourism management. Economics, business administration, languages, hotel administration, ecology, sustainable development.

Education record