Maria Perozo Ferrer Email & Phone Number

United States

United States

Lomagna, Lomb., It

• Responsible for sourcing and purchasing raw material and parts for PCBs• Work closely with suppliers to negotiate prices, ensure quality and maintain inventory levels• Finding new commodity sources• Participate in continuous improvement activities that may include developing programs to improve supplier performance• Resolve conflicts that arise with supplier delivery schedules, raw materials, inventory, working with other areas to resolve escalated conflicts

Stow, Ohio, Us

• Manage large amounts of incoming phone calls• Identify and assess customers’ needs to achieve satisfaction• Provide accurate, valid and complete information by using the right methods/tools.• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Keep records of customer interactions, process customer accounts and file documents

Gerlingen-Schillerhöhe, Baden-Wuerttemberg, De

Processed customer orders, exchanges and returns and kept customers informed about progress.Followed-up with sales teams and customers with complex issues to coordinate resolutions.Collaborated with international sales, manufacturing and shipping departments to process necessarydocumentation and manage related logistics.Closely collaborate with warehouse and all channels members (Brazil and Germany) to export thegoods to countries in CAM and Caribbean (Guatemala, El Salvador, R. Dominicana, Honduras,Nicaragua, Haití)B2B Sales Model Implementation for DREMEL in CAMAnalyze and follow up of KPI's (Outbound - Inbound Processes, Goods Invoiced on Time)Attend requests and claims from clients.Invoicing process on SAP.Mantain Customer Master Data and Materials (SAP Modules: MM, SD).Reporting: service level, sales report, VKSRegular monitoring of Ex Works invoicing process of DREMEL in CAM

Customer services (internal clients) - Stores all over the countryPlanning and monitoring of Inbound Process of goodsPlanning and monitoring of Inbound Process of Marketing POP materialCoordinate material dispatch to the internal clients

Determined order priorities and communicated with warehouse staff to facilitate timely completion oforders.Oversaw daily inventory cycle counts and resolved discrepancies.Converted data into graphs and charts, providing insight into business operations and results.

Ingeniera Industrial, Industrial Engineer

Diplomado En Gerencia De Operaciones Y Producción, Gestión Y Supervisión De Operaciones