Supported Wells Fargo’s Consumer Data Management & Governance / Consumer Data and Engagement Platforms (CDEP) team within CSBB.

Supported the Enterprise Information Technology Third Party Hosted Solutions group with process design, policy development, governance of cloud solutions and SharePoint development. Initiated departmental change control activities and became the Change Control Process Manager. Analyzed systems-of-record for process gaps and data inconsistencies. Developed a "lifecycle" definition of the departmental work flow activity and began automation of several business processes with SharePoint using Jira as the project management tool.

Client: LTCG, Inc.• Managed HP PPM tool usage, security access, role assignment, data accuracy and end-user training• Analyzed project resource capacity, budget and forecasting on an enterprise-wide portfolio basis• Supported the PMO benchmark and metrics reporting function• Managed the project initiation phase and initial staffing requirements using agile methodology • Managed the IT department’s new hire onboarding process

Client: Wells Fargo• Supported the Vice President and various ITIL Service Management Process Leads (Service Catalog, Service Portfolio, Demand Management and Financial Management)• Performed project plan tracking in MS Project with weekly status updates• Prepared process and workflow diagrams• Facilitated group discussions and initiatives

• Assisted in the configuration and implementation of the HP project portfolio management application (PPM). • System Administrator responsible for all user licenses and access profiles for the HP PPM and Business Objects reporting applications. • Provided Compliance and Security with quarterly PPM license use reports. • Created process documentation and workflow diagrams. • Provided classroom training to new hires in corporate policies, IT procedures and project reporting software tools. • Designed and implemented MS Access document databases and provided IT management with dashboard and data driven metrics reporting. • Managed content and site updates for the IT PMO departmental intranet using Web Publisher and Dreamweaver applications. • Created and managed project Sharepoint sites and the internal project deliverables library according to corporate retention policies (electronic records). • Managed the project commissioning process and facilitated weekly project commissioning meetings. • Participated in UAT testing and wrote use cases and test scripts.• Experienced with agile, iterative and waterfall project methodologies, SDLC, standard project documentation and project forecast and actual reconciliations.

Contracted with Delta Air Lines through Fulcrum Consulting. Coordinated, assisted and facilitated multiple initiatives concurrently including internal web development projects, data repository management and migration efforts, data analysis, ad-hoc reporting, project commissioning and departmental events. Familiar with standard methodologies, process documentation, and centralized PMO operations.

On-boarded new hires and contractors, created, managed and maintained Access databases to analyze and report IT project resource hours. Created documents that included project and portfolio bench-marking and dashboard reporting. Processed project change requests. Developed a database for policy holders’ health incentives which involved real-time mainframe updates for querying, analyzing and reporting. Became the IT point-of-contact for said database when it became a custom web-based software application. Documented issue resolution processes and wrote related training documents.

Provided executive assistant support to the Vice President of Integrated Service Experience. Coordinated small projects, organized large and small group activities both onsite and offsite. Managed a departmental move project between two buildings involving 60+ employees within two weeks and without any service disruptions.

Provided executive assistant support and personal assistance to the Vice President of Technology. On-boarded new hires and contractors. Was the Program Coordinator for a top IT compliance program consisting of three separate projects. Provided program status updates and tracked project costs. Managed IT supplier contract renewals. Managed an administrative assistant team to ensure continuous executive coverage. Managed office space and change requests for two entire floors (one in each building) involving approximately 400 employees and contractors.

Provided administrative support to the facilities Director of Support Services at Ameriprise Financial Services, Inc.

Provided executive assistance to the Director of National Field Service.

Provided the Head of Equity Research with executive assistant and personal assistant support. Also provided support to the Manager of Equity Research and was the administrative team lead for the department.