Maria Pikramenou Email & Phone Number

Athens, Attiki, Greece

Athens, Attiki, Greece

o Manages all Customers Requests and ensures that Contractual Obligations are fulfilled o Provides 24x7 support for major Telecom Contracts o Provides 24x7 Managed NOC & SOC Serviceso Provides IT Support

Athens, Attiki, Greece

 Manager of IT Engineers with the following activities:o Installation and Configuration of IT Equipment in Customers Environment.o Providing maintenance services (Support Contracts).o Delivery of high complexity IT projects (HNMS, STADIA, IKA,NVIS for Ministry of Foreign Affairs)o Supporting users in Customers Environment for Private and Banking Sector (GENIKI Bank, EMPORIKI Bank) Manager of the Customer Care team with the following activities:o Manages all Customers Requests and ensures that Obligations are fulfilled according to the contracts. o Provides 24x7 support for major Telecom Contracts (BT, T- Systems) and VPN Monitoring (Unilever)o Provides 24x7 Managed Services for Several Customer

 ERP IFS Applications is a Swedish ERP IFS Hellas localizes the software and develops all the specific customer needs and the best business practices for the Greek Market.  Implementation of ERP IFS Applications Development and Implementation of IT Projects in the Private and Public sector with software developed by IFS Hellas. Technical Supervision of the Project “Modernisation of HNMS (Hellenic National Meteorological Service) for the 2004 Olympics”. IFS is a member of the consortium that implemented the project, and had the responsibility of the software development and porting, hardware installation and integration of all subsystems. During the course of the projects there was extensive cooperation with 10 partners and subcontractors, 4 of which are based in North America and Europe. Pre sales support. In cooperation with the sales force supervision of all activities that concern the design of prospective customers solutions, the technical evaluation of prospects, the submission of technical proposals and the compiling of tenders for the Public Sector.

 Manager of a team of developers and Project Managers with the following activities:o Development of solutions for vertical markets (Visual Basic clients Oracle, SQL server databases)o Development of customizations for CompakWIN ERP software ((Visual Basic clients Oracle, SQL server databases)o Delivery of high complexity IT projects (PNG Gerolymatos, EKKA, AGNO, Hasbro, Environmental Protection Techniques) Manager of system engineer team with the following main activities:o Maintenance of the company IT infrastructure.o Customer Support

 Manager of 5 person IT department with the following main activities:o In house development of the backoffice Financial and Logistics application that is stillin use today. (Oracle Development tools and Database, HP-UX operating system). Main features of the system are: Functionality for all backoffice activities of the companies of the group Retail Shops Remote siteso Installation and support of a flexible communication network.o User support for hardware and software

 Design and development of Financial, Commercial Applications (Oracle environment)Main customers: Vivechrom, Elais, Minerva, Ridenco Installation of software ate customer sites Proiect Management

 Design and development of Financial, Commercial Applications (Oracle environment)

Itil Service Operation

Module Sd (Sales Distribution) Sap R/3

Programmers Training Course, Computer Software Engineering

Leadership Training For Managers, Human Resources Management/Personnel Administration, General

Maths