María Portillo Email & Phone Number

Lyndhurst, New Jersey, United States

Small business social media manager. (B2B Marketing)Functions:-Social media management: LinkedIn, Facebook, Instagram, and Google Business Profile.-Creation of monthly or quarterly strategy based on the company's needs: Seasonal increase in service demand, new merchandise, holiday promotions, and others.-Content creation using tools as Canva, Promo Video Editor, Capcut, among others.-Copywriting:1.-Copywriting with SEO optimization for social media: Implementation of Keywords, Hashtags, among others.2.-Blogs Articles.-Content scheduling in publishing automation platforms: Facebook Business Suite and Metricool. -Manual posting.Achievements:-Creation of the online presence of small businesses on different social media platforms according to where their target audience activities occur.-Increased sales of products and services.-Audience education regarding services, service requests, product acquisition, and promotions.

Lyndhurst, New Jersey, Usa.

Collaboration with Starfish Global, an organization dedicated to business consulting, especially for establishing and expanding minority-owned companies, exporting assistance, and optimizing and implementing technological tools to increase the scope of products and services on a sustained basis.Functions:.- Collaboration in developing a ''Case Study'' for the SHCCNJ..- Preparation and translation of presentations..- Content translation..- Organization and planning of coaching sessions through CRM software..- Follow up with clients..- Creation and Scheduling of content in social media.Achievements:.- Optimization of the customer follow-up process..- Considerable reduction in appointment cancellations or no-shows..- Inclusion of new audiences by implementing content in other languages..- Increase the presence of small brands on Facebook, Google my Business, and Google Maps.

Caracas, Distrito Federal, Venezuela

Currency exchange organization, created to contribute socially and economically, by helping emigrants to send remittances to their families in Venezuela and, by supporting small companies to avoid the devaluation of their profits and capital, transforming them into foreign currency.Functions:.-Analysis of national and international indicators to provide the proper advice..-Daily management of bank accounts and national and international budget..-Customer service.Achievements:.-Creation of a community of more than 120 recurring customers..-Direct collaboration with 12 small entrepreneurs..-Promote responsibility and support for our community as fundamental values in our work. In addition to the development of essential skills such as attention to detail, multitasking, and working under pressure.

Caracas, Distrito Federal, Venezuela

Direct collaboration with the presidency of a financial services company to optimize and restructure processes..-Optimize retail collection system: it was possible to adapt the clientele to new processes in a short term, the collection time was reduced by 80%..-Optimize wholesale collection system: It was possible to facilitate the collection and experience for VIP clients..-Optimize bank account status: a system to permanently update the account status was implemented, with which it was possible to recover +$200k USD that had not been successfully collected before the restructuring.

Los Salías, Miranda, Venezuela

I was an administrative assistant in the primary medical attention area, laboratory, and X-ray service, and my principal function was linking patients needs with available options offered by their insurance company.My tasks were: -Customer service.-Reception of required documents according to the insurer of each patient.-Processing of primary health care codes with national insurers.-Uploading data into the Profit operating system.-Constant cooperation in audit processes.-Medical billing.