• Leads the DevOps team and client technical teams that cover one or more of the following disciplines: deployment and configuration management, release management, technical cutover, environments management and infrastructure automation. • Applies DevOps thinking - i.e. brings development and IT ops processes, people and tools closer together - in order to increase the speed, efficiency and quality with which we deliver technical solutions to our clients. • Architects a project or product Deployment Pipeline; the set of technical and business assurance activities that support the transition of application and infrastructure services from development through to production. • Defines and executes a balanced management methodology that is capable of organizing a diverse collection of technical activities into a coherent work stream. • Liaises with DevOps Team and client development teams, IT service groups and 3rd parties to encourage process transparency, mutually-beneficial design and delivery practices, and a clear view of roles and responsibilities across the Deployment Pipeline • Provides DevOps thought leadership and mentoring in both advisory and delivery contexts, focusing on the requirements of our clients' customers and how these are best served by continuous improvements to our delivery approach

Project Role:• Project: Build & Release ManagementClient: American AirlinesDuration: January 2017 to presentTeam / Team Size: DevOps Team / 7 membersTechnologies Linux, Java, DatabaseMethodologies Build & release, Agile, SDLCTools JIRA, GIT, Jenkins, MavenOperating System & Servers Linux & AWS Environment Role: Responsible for implementations of DevOps for the project which include Build & Release management and cloud computing as per requirements for different teams. Contribution:• Continuous Integration & Deployments and delivery of large volume of source code for various products.• Building, maintaining and optimizing servers for various products using Jenkins.• Responsible for requirements implementation and modify as per client requirement changes.• Developing builds as per the application servers prerequisites and validation and team's requirement to achieve automation using Java, Maven, Shell for various tasks like, CONTINIOUS INTEGRATIONS AND DEPLOYMENTS for the application and its server with the help of CI Server (Jenkins) which contains the ARTIFACTS which has to be deployed in the application server. START AND STOP ACTIVITY for the various applications servers which has reduced the time and effort of application team. CLONE OR REFRESH ACTIVITY for the servers which will clone the data and records from PRODUCTION environment to other environments depending upon the requirements of the Server Maintenance Team. USER CREATION AND JOB PERMISSION is the activity in which we create the credentials for the USERS or GROUPS of different teams (like Server maintenance team, DB team and Functional application management team). We also give permissions to perform JOBS to USERS and GROUP depending upon the requirements. PERFORMANCE REPORT is another activity for which we have developed the JOB/BUILD so as to get the status, health and performance of the server at any particular time.

Roles & Responsibilities towards AWS:Worked on AWS migration Projects on Services Ec2 , VPC , S3 , EBS , Cloud watch , Cloud Front , RDS, AWS Direct connect, Cloud Formation, etcRoles & Responsibilities towards DevOps:• Actively manage Git, Jenkins for source control, deployments and continuous integration• Manage Jenkins for continuous integration to generate project artifacts.• Monitor Jenkins jobs and fix the job related issues.• Install necessary plugins and upgrade Jenkins if necessary.• Environment: Git, Shell scripting, Ant, Maven, Tomcat, Linux, Jenkins.Pivotal in implementing:o AES in various platforms like Linux, VMWAREo WFO in various platforms like Linux, VMWARE & Windows• Ensured tasks on CM / ACD & AES integrations with various versions starting from CM 4.X till CM / ACD latest version• Administered the project from the initial stage and worked on the revenue recognized for the project • Coordinated with:o NAR PM’s and discuss about the project statuso Onsite technicians and customers for smooth installation activities• Obtained the IP address filled checklist from customer and assisted the onsite technician on the installation• Provided:o Connection to the AES server from remote and start configuration of CM / ACD and AESo Cutover support to make sure the AES goes to production without any issues; submitted required deliverables (like the AES license file, database backup and Visio diagram) to the customer and PM• Rendered the required details to the customers / third party vendors for enabling the connection with AES• Ensured troubleshooting of ACD for any connectivity issues between AES and ACD / CMHighlights:• Bagged various many appreciations and kudos from customers, PM’s and stakeholders / business partners• Recognised with Touch Stone Award for the best performance during 2014• Acted as Subject Matter Expert (SME) for the product AES

Role:• Onsite Support Engineer (24/7 support for the entire Vodafone call centre) as well as first level of support as an Onsite Engineer in Vodafone Mumbai / Delhi• Provided support to IVR Application Development Team and worked with them in all UATs including ACD’s all over India• Managed agent extensions like, changing the name of the extensions, changing permissions; prepared additional VDNs if requested by customer and changed the usual steps if required• Closely worked with:o Local Call Centre Executives on the issues like wrong routing, IVR options not playing correctly, calls not transferring to agents and location specific IVR options changeo Avaya and NICE for any L2 related issuesHighlights:• Created the checklist for the open issues and updated the checklist depending on the issue status; completed Vodafone IVR application migration from Hutch• Led CTI+2.0 implementation support in terms of CM / ACD, AES, and IVR applications and met the customers’ expectations