Actively involved in building, developing and transforming a multilingual Technology Service Desk in Vodafone Shared Service Romania, supporting multiple Vodafone Local Markets, while ensuring the operational quality of service as well as relevant optimal cost of service delivery. To that extent, the Service Desk Manager is responsible to define the appropriate resource mix for service desk operations from VSS Romania. The role is responsible to ensure the implementation of scalable operational processes, which includes tools such as operation automation platforms, ITIL best practices etc.

Responsible for successful implementation and deployment of CSI framework in TSSR as well as for identifying, managing to completion and controlling the CSI opportunities through OPC processes and toolsAccountable for securing the yearly efficiency target.Responsible for deployment of QA, BCM, internal audits, improvement projects activities in TSSRResponsible for Resource Management, Vendor and Governance Management and Service Governance and Reporting functions in TSSRResponsible for Commercial governance function: recharge, BC analysis, etc.

Responsible for implementing and deploying the Continual Service Improvement framework in Technology Shared Services Centre Romania as well as for identifying, managing to completion and controlling the continual service improvement opportunities.Positively influence the on-going development of TSSC approach to Continuous Service Improvement through the implementation of appropriate Lean, and 6-Ssigma strategies which foster a culture of continuous improvement at all levels of the Centre. Drive employee engagement through increasing their capability to identify and deliver improvements. Continually align the services to the changing business needs through the analysis of data, identification of improvement opportunities and implementing improvements. Support and shape the delivery of relevant project & program initiatives.Participate as a member of relevant Steer Co’s. Ensure that implementation and benefits realization is managed as per the operational requirement.

Responsible for leading and managing the CSI initiatives and supervise Problem Management Team. Promote and facilitate the on-going development of VT-IS approach to Continuous Service Improvement through the implementation of appropriate Lean, and 6-Sigma strategies which foster a culture of continuous improvement at all levels of the organisation. Drive employee engagement through increasing their capability to identify and deliver improvements to move from “Good” to “Great”. Continually align the services to the changing business needs through the analysis of data, identification of improvement opportunities and implementing improvements.Ensure reports are developed according to business needs and measure according to the defined standards. Support and shape the delivery of relevant project & program initiatives. Participate as a member of relevant Steer Co’s. Ensure that implementation and benefits realisation is managed as per the operational requirement.

Processes: MS Process development and deployment (eTOM & ITIL). Processes customizations for activities off-shored to the global center. Owner of the center's quality management system and responsible for process tailoring, development & deployment. Training of the GSC resources in the process area Analyze processes performance data and correct deviations, initiating and coordinating the execution of improvement plans when required. Support MS Performance Management organizations on processes improvement programs as requested and contribute with planned audits. Manage team of 7 process specialists.Change Management (Telecom and IT): Responsible for CM process & operations. High focus on risk and impact analysis of changes with aim of minimizing impact on end customers and improving service availability. Guarantee that security controls (ISO 27001) associated to the CM process performed by the global center are being followed. Act as the main escalation point within the center for CM process definition or performance improvement requests. Manage 15+ Change Managers and Change Coordinators delivering for 20+ MS accounts.Reporting: Responsible for Reporting Process and operational reporting activities required for contract fulfillment indicators (SLA, KPIs measurements). Accountable for the maintenance of GSC reporting solution: Reporting Server, Reporting Portal and Reporting Ticketing Tool. Accountable for revising and approving the Reporting requirements and reports delivered by a team of 15+ specialist for 30+ customersAudits (2011-1013): responsible for setting up the Internal Audit function in GSC. Setting up the Internal Audit methodology in accordance to international standards and corporate guidelines. Perform Operational audits for MS delivery in Romania, Europe & Asia. Support the GSC ISO certification: ISO 2001, ISO 9001, ISO 18001, OHSAS. Manage corporate and customer audits.

Participate in process development activities for MS delivery (eTOM & ITIL & ISO 27001 & corporate best practices). MS Process deployment. Managed Services framework development.Internal operational audits.Support for ISO certifications (international standards implementation and audits): ISO 27001, ISO 9001, ISO 14001, OHSAS

Quality Assurance for IT projects: quality plans, quality audits, CMMINIT: testing activities for Service Delivery Platforms - Mobile applications (CNN Mobile, PGA TOUR Mobile: Apps & SMS Alerts, etc) on DRUTT solution

ISTQB - Certified Tester Foundation Level in Software Testing - Certified Trainer. Training specialists involved in software testing (testers, test analysts, test engineers, test consultants, test managers, user acceptance testers and software developers). Training offers basic understanding of software testing to specialists such as project managers, quality managers, software development managers, business analysts, IT directors and management consultants. Success rate of certifications -100% for trained specialists.

As a senior software tester, I participate at building and implementing testing procedures specific for a SCRUM approach. This requires understanding technical and functional specifications and develop application test documents and procedures ( test methodology, test plan, test cases). My main responsibilities are: testing, bug reporting and delivering of high quality application in time. Application developed in FLEX on the Oracle database

Consultant PM for UPC Romania (http://www.upc.ro)Project Manger for Reporting team. Coordinate the resources and manage specific tasks for implementing and improving reports required for the business (financial, marketing, customer care, customer operations, billing and collection departments). Manage communication with all business area for gathering business requirements. Reports were developed with Brio intelligence on a Oracle database.Demand Management Specialist: coordinate the requests coming from the business. record requests. Analyze requests. Follow up the implementation of requests. Getting the sign off agreement.

Organizing activities within the Quality Assurance Department:- planning and documenting the activities within Quality Assurance Department - creating Test Plan, Test Scenarios, Test Cases- functional testing of several software products- automated testing (regression testing): creating and running scripts using PURELOAD application. - Bug management _ using JIRA tool of Bug/Issue Tracking Application.Tools & technologies used: JIRA, PURELOAD, Microsoft Office Share Point Portal Server 2003

IT solution provider specializing in cutting edge front, mid, and back office solutions for the travel industry (Leisure travel, Business Travel, and Specialist and Tour Operators). Responsibilities, Achievements- actual testing of software products- managing and delivery bugs- ensuring a good management of the testing process- documenting the testing process (Test Plan, Use Cases, Test Cases, bug reports, business diagrams, release reports)- determining methodologies to be used in testing process- identifying the test issues and phases - identifying the test environment- ensuring a good management of the test results- ensuring the quality assurance of all software products developed Tools & Technologies used: COM+, CORBA, Active X, Web Services (SOAP&XML), C++, Delphi, Java ( ‘n’ tier business systems, web applications, on line booking systems for the travel industry.)

Software company providing custom software solutions, addressing CRM Solutions, ERP Solutions, voice, fax, speech recognition and Internet telephony. Responsibilities, AchievementsCoordinating activities within the Test Department:- planning of the functionality to be released in test (with PM)- actual testing of several software products (forms, audit, DB scripts, setup)- specifications for an application meant for error tracking and administration- managing and delivery bug convergence graph- report authoring (SQL Server, SQL Server Reporting Services)- running regressive test with nUnit (.NET based products)- design and maintenance of integration tests