• Manage requisition lifecycle from creation, submittals and interviews through fulfillment for multiple local and national clients.• Manage client and vendor relationships by submitting candidates via various Application Tracking systems and direct to client.• Coordinate interview process by working directly with candidates and hiring managers including providing confirmation documentation via email and calendaring in Outlook.• Manage onboarding function including processing and managing background check status, employment contracts, client specific documents, and confirming new hire start date.• Assist in onboarding consultants on client site and support consultant care by responding to inquiries from billing consultants.• Responsible for administrative support and key communication to the sales team including compiling client audit information, client contracts, consultant lists, routine and ad hoc reports. • Support HR functions in time-tracking management, processing rate changes, billing changes, and processing internal paperwork for leaves of absence, and offboarding.• Coordinate consultant lunch events.• Assist in coordination and support of recruiting, sales and operations activities as needed.• Provide process improvement opportunities for streamlining candidate and client experience.

• Responsible for sales support, account maintenance, consultant management and administrative process management for a group of accounts. • Support the identification, qualification and submission of project managers, business analysts, and IT professionals. • Provide coaching and mentoring to IT professionals working on site at our client • HR experience (interviewing, staff management, problem resolution, salary management). • Manage the relationships with clients, procurement offices, consultants and recruiters• Manage vendor relationships, clients, tracking requirements, submitting candidates, coordination and appointment/interview scheduling, placement/term paperwork, process improvement, and coordinating consultant events and recognition. • Responsible for clerical support to the sales team including compiling client audit information, consultant lists, routine and ad hoc reports. • Uphold the essential high degree of confidentiality while also maintaining strong ethics. • Responsible for sustaining customer satisfaction through strong multi-tasking skills, keen attention to detail, and proactive follow-through.

Duplication Room Manager (September 2010-April 2011)• Managed day to day operations of Duplication Room including staffing, production activities, scheduling, and equipment monitoring to ensure high productivity and on-time delivery performance. • Responsible for purchasing and maintaining cost controls for raw materials, consumable goods, and equipment. • Completed daily and monthly summaries of vital statistics, as well as detailed analysis/description of on going issues or variations in key metrics. • Responsible for achieving highest standards of quality by insuring all Standard Operating Procedures and Work Instructions are up to date and relevant to all operations in the Duplication Room. • Key contact to the organization for Duplication Room issues. • Implemented new Hard Drive duplication machine including process and procedure significantly increasing production capacity to meet and exceed customer demand.• Actively participated in customer-relation communications as technology and production consultant to strengthening overall quality and success of the organization. Account Manager (2003-September 2010 and April 2011 to September 2011)• Managed a variety of projects for multiple customers by compiling and evaluating estimates from several vendors to provide the best possible pricing for clients. • Monitored and trafficked all aspects of an order from receipt of purchase order to shipping, ensuring that each order meets the crucial deadlines to be fulfilled. • Responsible for ensuring customer satisfaction through daily contact with both internal and external clients.

• Supervised three (3) Client Relations Consultants for National Account Sales channel, as well as, support of four (4) National Account Executives. • Served as the key point of contact for three (3) Regional Vice Presidents of Sales. • Set up contracting paperwork for external clients, maintained day to day communications, and processed orders and billings.• Assisted in forming the Client Relations department from three (3) different departments within the organization.• Participated in product development by testing new product offering for our customers creating new ways of doing business and increasing revenue.• Compiled National Account Sales pipeline sales figures for Vice President of Sales, which streamlined part of the internal sales process.

Client Relations Supervisor Minneapolis Office (May 2002- April 2003)• Supervised three (3) Client Relations Consultants for National Account Sales channel, as well as, support of four (4) National Account Executives. • Served as the key point of contact for three (3) Regional Vice Presidents of Sales. • Set up contracting paperwork for external clients, maintained day to day communications, and processed orders and billings.• Assisted in forming the Client Relations department from three (3) different departments within the organization.• Participated in product development by testing new product offering for our customers creating new ways of doing business and increasing revenue.• Compiled National Account Sales pipeline sales figures for Vice President of Sales, which streamlined part of the internal sales process. Manager Field Sales Support and Administration Chicago Office (November 2000 – May 2002)• Managed three (3) Sales Support Specialists in two locations. • Assisted the Vice President of Sales by providing Administrative Support. • Served as the key point of contact for National Account Sales and provided assistance to National Account Executives. • Responsible for managing the Regional office from office supplies to equipment.• Remotely hired and trained personnel, reducing costs and expenditures.• Successfully created and managed a virtual team, which standardized scattered internal processes and procedures.• Liason between internal operations and National Account Sales strengthening communication among functions.Client Support Representative (August 1997- November 2000)• Processed customer orders, and working in answering and resolving customer questions and complaints through the Client Support line. • Served as backup to International ordering process, which involved processing proper export documentation.• Assisted in the implementation of an Oracle Conversion Project, which significantly improved operational efficiency.

• Supported internal sales channel by processing customer orders, and working in answering and resolving customer questions and complaints through the Client Support line. • Served as backup to International ordering process, which involved processing proper export documentation.• Assisted in the implementation of an Oracle Conversion Project, which significantly improved operational efficiency.• Interfaced with all parts of the organization as a central point of information, maximizing communication throughout the organization.

Minnesota ServiCenter Manager • Managed and supervised the Customer Service and Warehouse Departments totaling five (5) people for Regional Distribution Center. • Responsible for ordering, maintaining, and tracking inventory levels, as well as office and warehouse equipment.• Maintained inventory levels within budget parameters.• Served as on-site Human Resource contact for the Regional Office increasing efficiency and decreasing travel expense for our Home Office.