Maria Pyne Email & Phone Number

Columbus, Ohio, Us

Columbus, Oh, Us

Resolve end-user issues – within technological infrastructure consisting of Windows 10 operating systems backed by virtual servers using HyperV running Windows 2012 R2 and 2016 – for internal employee clients, responding to helpdesk tickets, phone calls, email requests and walk-in inquiries. Apply technical expertise to rectify user login, remote desktop connection, Windows 10 and application error issues, as well as software update and printer challenges. Serve in on-call 24x7 capacity, monitoring Attorney email and text requests in order to provide timely after-hour assistance. Contact and schedule vendors to repair IT equipment on ongoing basis.► Act as Microsoft Office 365 Administrator, managing user accounts and resources via Office 365 cloud-based administration center, setting up computer equipment for new staff, and installing Windows updates on servers.► Improved mobile data security, by installing DUO and Intune mobile device applications – requiring two-factor authentication for users who remotely connect to desktop computers – on user cell phones for security purposes.► Significantly boosted employee productivity and job satisfaction, by leading series of classes which trained staff on use of Office 2016, Windows 10, OneDrive and SharePoint.► Set up, imaged and deployed total of 85 employee computers, successfully updating all workstations to Windows 10 and Office 2016 before Microsoft’s free upgrade cutoff date.► Apply extensive knowledge of numerous applications, systems and software, to support large portfolio of widely-used tools. Includes servicing PCLaw, Opus, Workshare, Lackner Estate and Trust, and Office 2016/Office 365 software, and maintaining OpenText Document Management and SharePoint systems.

Columbus, Oh, Us

Maintained all IT system functions – in alignment with management needs – completing daily duties while participating in 24x7 on-call weekly rotation. Managed NetApp ONTAP 8.2 and 8.3 storage system, serving as Active Directory and Backup Administrator, overseeing proper completion of back-up process and creating user accounts & permissions.Managed applications, using service desk software for change control, prioritizing and complete help desk tickets, and documenting new software and hardware specifications.► Selected by management, served as IT representative on eight-person panel used to research and select new vendor to recruit company personnel. Reviewed individual recruitment materials, attending vendor presentations to assess offerings and grading each vendor on merits, ultimately helping choose new external recruiter.► Served as member of team chosen to migrate datacenter to new location, completing project with only 12 hours of down time during after-hours operation. Shut down all systems and equipment, moving items to new site, completing new set up, and testing all systems and applications to ensure remained fully functional.► Facilitated ability of Security Manager to perform network scans and monitoring tasks, by implementing Cisco security appliance with Tenable software.► Monitored servers, daily performing Microsoft windows server 2008 / 2012 and virtual environment administration using VMware, applying server and antivirus updates monthly, and resolving server issues as they arose. Assisted with setup of NetApp ONTAP 8.3 storage device, creating required shares allowing end users to access storage space.

Jacksonville, Fl, Us

Applied Active Directory administration expertise and knowledge of Avaya telephony system to create modular messaging accounts and troubleshoot IP phone issues, fulfilling FIS Global contract to provide sole IT support to 280 employees (New Albany office) of Sedgwick CMS client. Provided support for all offices nationwide – as part of 24 x 7 oncall rotation, rectifying web based application errors and printer malfunctions, assisting in management of technology infrastructure components and maintaining user shares and inventory. Performed intermittent after-hours systems maintenance, patching ports on switches.► Established user access and permissions for client new hires, assigning and setting up desktop work stations – running Windows 7 – and phone equipment.► Helped migrate all workstations and printers from original to larger office in New Albany. Once new office completed, scheduled installation of T1 in assigned electrical closet, scheduling maintenance team to build fireproof board and route cabling to data closet.► Set up all equipment at new office location, ordering 200 additional computers. Imaged new desktop units, customizing computers and IP phones for incoming personnel.

Miami, Fl, Us

Fulfilled six-month contracts – on call 24/7, seven days per week – ensuring that all 50 ship servers as well as all switches, routers, POS terminals, Wi-Fi, computers (running Windows XP), backups and other IT equipment remain operational and functioning at maximum capacity on year-round basis. On daily basis, monitor all the systems, applications, and software, responding to all submitted help desk tickets and calls and restarting all servers 24 hours prior to ship embarkation.► Minimize critical issues and IT environment downtime, by physically checking server room for issues / faults, and scrutinizing log files and applications. Following one such inspection, found that hard drives were running low on disk space – resulting in potential future failure of drive – replacing drive before outage occurred.► Restored sales terminal signal – caused by wireless antennas being blocked by construction equipment, during construction of company’s private island – using pole to extend coax cable beyond reach of equipment preventing signal from broadcasting clearly.► For optimum communications while anchored at private island – as well as during ship embarkation times – set up Yagi antenna, connecting coax cable and logging in to switch to verify connection.► In order to best service ships stopping at Norwegian’s private island, transport and setup POS equipment used in sales transactions. Provide support to employees stationed on island and to personnel visiting from corporate headquarters.► Document daily system inspections and technical audits – consisting of analyzing function of all servers, switches, applications, POS terminals, and ship display monitors – in runbook. Regularly scan ship’s perimeter to check for weak spots in wireless system, adding additional access points for low-coverage areas.

Miami, Florida, Us

Ensured maximum uptime of ship IT operations – including 50 ship servers as well as associated switches, routers, and supplementary IT equipment – functioning around-the-clock, 24 x 7 x 365. Fulfilled series of assignments, during which time assigned to variety of ships for contract terms spanning six to eight months. Analyzed and resolved issues associated with airline ticketing system, supporting Cisco IP phones, and maintaining ship-to-shore satellite communications. Ordered supplies and used Heat ticketing system.► Streamlined POS terminal and computer-replacement process – ensuring that minimal downtimes occurred while replacing units – by keeping several hard drives on hand (already imaged) to replace failed POS terminals or other computers.► Supplied 1st-, 2nd- and 3rd-level support to users of Bar register network and onboard credit and guest tracking system, as well as operators of computers running Windows 95 and XP and servers running Windows NT and 2000.► Trained four recently hired Assistant IS Managers, supervising projects completed by new staff, educating employees on IT operations and corresponding ship functions, addressing all questions, and reviewing and communicating importance of adhering to ship’s policies and procedures.► Researched, assimilated data and compiled weekly status report submitted to headquarters. Trained and documented all activities involved with onboarding new IT employee, submitting weekly training report to management.► Maintained operation of revenue and guest tracking systems – with help of onboard and shore-side personnel, performing routine maintenance on ship’s back office computers, printers and peripherals. Monitored and ensured consistent operation of satellite communications, Ving guest door lock and Apass security systems.

Federal government division employing 500 staff at highly secure facility.

Charlotte, Nc, Us

Locally-owned company – acquired by BB&T in 2001 – with 28 branches, 400 employees and revenues of $548 million.

West Hartford, Us

Bachelor Of Science, Interdisciplinary Studies; Technology And Computer Science

Associate Of Applied Science, General Technology; Networking And Communications Systems Technology