Maria Del Carmen Quintero Guerrero Email and Phone Number

Specializing in automating and integrating processes and IT operations. Streamlining workflows, automating routine tasks, and managing cases and incidents as part of ITSM. Experienced in handling business rules, creating catalog items, and implementing improvements in the Service Portal to enhance user experience and operational efficiency, among other responsibilities.

Automating and optimizing technology service operations. Developing scripts, flows, and custom solutions. Collaborating with stakeholders to analyse requirements, and ensuring their successful delivery.

Project management and customer service. Carrying out Frontend tasks, where I am in charge of creating and designing stores from scratch with the following technologies:HTML5, CSS3, Bootstrap, SASS for the Front, for the Back: MySQL, PHP. - Development tools: VS Code, Terminal, Console. - Teamwork tools: Teams, Redmi, Github.

Management of digital communication (social networks, blog and corporate website) and offline, as well as internal communication; writing and editing of communication and commercial content; organization and planning of events; Employer Branding strategies and content marketing on social networks such as Instagram.

Responsible for the design of e-commerce stores and management of Marketplaces such as Amazon,Zalando or Aliexpress. Teamwork oriented to solving problems and to implement improvementsefficiently. Creation of online stores in Wordpress and PrestaShop. Implementation ofthemes, plugins, and their development. Technologies used: HTML5, CSS3, MySQL,Notion.