Maria Reimunde Figueira Email & Phone Number

• International project management and Key Account Director.• Coordination of the entire team involved such as paid media, communication, design and web programming.• Implementation of the digital campaign strategy to attract talent for the international retail brand Inditex.• Worldwide communication and presentation with clients (briefings, strategies, problem-solving, proposals, follow-ups and reports).

• Key Account management.• Coordination and supervision of 360º projects.• Implementation and monitoring of the marketing strategies and communication plans.• Multidisciplinary internal and external team management.

La Coruña, Galicia / Galiza, España

•Responsible of lead generation strategy for the 5 brands (Campus Training, 35 mm, Tokio School, Nubika and Cemp).•Coordinate the Google, Social Ads, SEO and affiliate marketing strategies.•Control and supervise the main performance KPIs.•Manage an internal team and external providers.

A Coruña Area, Spain

• Director of digital proyects• Responsible of Online Marketing plans and strategies• Drive strategic communication to build stronger and more coherent brands • Boost the digitalization of the agency

Barcelona Area, Spain

• Create Online Marketing Strategy• Responsible of all SEM channels (AdWords, Bing Ads, Social Ads)• Drive strategic communication with clients• Close deals establishing strong and long term relationships

Dublin

• Providing outstanding Account Management for Southern Europe Bing Advertisers• Growing Microsoft revenue and retaining existing customers• Growing online marketing presence of clients through Search advertising• Implementing creative ways to improve our client relationships and their ROI• Transition direct customers and agencies accounts from Yahoo! to Microsoft• New acquisitions and onboarding agent• Constant monitoring and analysis of accounts to improve performance and increase conversion rate• Design new campaigns and optimize existing • Educating clients on the Bing Ads platform and tools• Use of Bing Ads Intelligence and Bing Ads Editor to implement campaign creation and optimizations. • Partner closely with internal teams due to various needs and inquiries, including Editorial, Ad Support, Traffic Quality, Marketing, Project Managers, Account Coordinators and Account Executives• Relationship builder in driving long-term, positive results in helping SMB clients succeed in reaching their search marketing goals.

East Point Business Park

• Google AdWords Account Manager• Online search and display campaign optimizer • Company representative who communicates with clients from the first contact• Listen to each client in order to gain an understanding of their individualized needs• Develop a trusted advisor relationship • Operate as the lead point of contact for any and all matters specific to your customers• Manage and solve conflicts with clients• Advise clients on improvement plans for online marketing• Manage multiple campaigns at the same time while paying strict attention to detail• Communicate, present and influence credibly and effectively• Identify new sales opportunities and reach the company's sales target

East Point Business Park

• Google AdWords and Google Analytics Expert• SEM specialist• Display campaign analyst and optimizer• Managing clients for Google AdWords, Shopping, Analytics, My Business, Merchant Center, Youtube and Google Grants accounts• Advising clients on improvement plans for online marketing• Providing multilingual technical support solutions and techniques to SMB• Improving internal efficiency by troubleshooting with first time resolution, focusing on excellent customer satisfaction• Pro-actively identifying, investigating and solving performance, billing, policy and risk problems• Assisting to Google's customers and agencies implementing their PPC campaigns• Optimization guiding via phone, e-mail and/or live chat• Acquired in-depth knowledge of Google products, providing high quality consultancy to clients offering the best solution for their business goals• Developing accounts and growing strategic relationships• Help and teach new starters in a Buddy role

Hainault House, 69-71 St. Stephens Green, Dublin 2

• Analysis of express and standard worldwide orders of 8 brands (Zara, Massimo Dutti, Bershka, Pull&Bear, Stradivarius, Oysho, Zara Home and Uterqüe)• Adaptability working in a constant fast paced always opening new merchants (Europe, Japan, Russia, EEUU, Canada and Mexico)• Observing any type of customer transactions to flag or identify any suspicious activity• Checking payment details through the gateways• Analysis of each flagged activity and clients’ performance data• Management of fraud trackings and tools in order to suggest improvements• Taking the final decisions of the online orders based on analytical data• On a more long-term trend, keep models and conducts to prevent future fraudulent transactions• Working police reports and take appropriate action• Responsible of pulling reports of old orders to update them and all the cancelled orders with the intern software, working them in Excel and send them to the appropriate department and country• Work under pressure prioritising tasks on a daily basis• Contact with stores, warehouses, transport companies, Customer Service and Inditex Level 2• If necessary, proceed with refunds• Responsible of blocking or unblocking accounts, accepting or cancelling orders and leaving details under review, in negative lists or removing from suspect• Chargeback defences• Direct contact with Paypal for unauthorised payments, chargebacks and claims

Henry Street, Dublin

• Responsible for clothing, shoes and accessories in the store• Responsible of the fitting room• Pulling reports of the sold items hour by hour with their corresponding replenishment from the stockroom to the floor• Taking notes for clothes´ alterations• Leaving the requested items on hold, taking the customer´s data• Answering the phone to get orders or solving any query• Analysing customers´ trends in order to suggest improvements• Placing and tiding• Absolute knowledge about the items on the store and the stockroom (material, size, placement...)• Customer service, direct contact with the customers• Replacements and deliveries• Controlling stock levels based on forecasts for the season• Working closely with visual display staff and department heads to decide how goods should be displayed to maximise customer interest and sales• Advising on fashion• Inventory

Shandon Street, Cork. Ireland

• Responsible of communication campaigns• Creating creative strategies• Making public all day classes, masterclasses, new teachers, new schedules, parties and performances• Responsible of internal and external communication• Designing and distributing the monthly brochures and the posters of the performances• Copy writer• Design of corporate logos and graphic symbols• Direct contact with customers to sell tickets of the performances• News reporting and internal communications• Responsible of emails and telephone calls• Assisting in event organisations• Accommodate all the spectators in shows and events• Supervising and managing daily events• Closing events• Solving customer´s and student´s queries• Community manager

PlaçA De Llevant S/N 3O 08019 Barcelona

• Events and Conventions Management and Organization on a 4 Stars Hotel• Direct contact to sell spaces and hotel services• Entered the bookings into the system• Creating and designing customised events• Following up all my group reservations/events• Supervising and managing event days• Responsible of space reservations, service order creations, contracts and invoices• Direct contact with clients in order to understand their needs and goals and be able to achieve them• Showing spaces to potential clients• Create advanced Excel planning for each event/activity on a daily basis• If necessary, perform appropriate and timely escalations to other service desks• Communicate all the different departments of the Hotel about each event

Plaça De Catalunya

• Redacting and creating brochures, online advertising, write print ads (magazine and newspaper) and point-of-sale advertising • Creating slogans• Interpreting briefs• Working on several campaigns at once, sometimes under pressure and often to tight deadlines• Writing headlines and captions, as well as the regular blurbs and briefs• Grammar checker• Developing creative ideas and concepts and present them to the team in company meetings• Working closely with the art direction department• Brand strategy• Keyword analysis

Lugo

• Writing and editing articles of general information• Covering press conferences and plenaries reports• Proofreading copy to check spelling and grammar• Seeking out and investigating stories via my own contacts, press releases and other media• Attending all kind of events, such as council meetings, launches,football matches or festivals• Fieldwork• Preparing questions in advance for interviews• Interview people of interest recording them and taking notes for the edition

Bachelor'S Degree, Communication Sciences, Advertising And Public Relations

Master'S Degree, Business/Corporate Communications, Communication, Event Organization And Protocol

International Diploma, Business/Corporate Communications, Effective Business Communication

Public Relations, Advertising, And Applied Communication