Maria Gonzalez Email & Phone Number

Orlando, FL, US

Twinsburg, Ohio

• Manages, recognizes, coaches, develops a diverse team of 11 Sourcing Specialists that focuses on contract processing, final pickup, room auditing, and pace reporting for SMERF and Association clients
• Ensures employees are maintaining a work-life balance and taking time off to avoid burnout and turnover
• Establishes and implements departmental policies, goals, objectives, and procedures in collaboration with individual roles
• Reviews performance and productivity on a weekly and monthly basis to ensure accurate utilization
• Determines staffing requirements, interview, hire and train new employees
• Conducts annual wage scale surveys and ensures team member wages follow wage and salary guidelines

Twinsburg, Ohio

• Looked for possible efficiency and process changes to help save time and costs
• Provided support for Room Pickup Specialist in processing room nights and revenue
• Generated monthly reports and audits in a timely and accurate manner
• Established room night tracking with hotels and facilities for meetings/events meeting the minimum criteria
• Resolved any discrepancies or issues in a timely manner
• Communicated weekly pace report to assigned Strategic Event Managers, Meeting and Events Managers and other event team members as requested

• Assisted Director of Sales with organizing tasks and group events
• Handled SMERF groups (returned phone calls, booked group definite, created group codes and group blocks, tracked opportunity in sales force with approval of DOS)
• Created a personal relationship with clients to ensure happiness and ease for events and stay.
• Promptly and efficiently dealt with guest requests and complaints
• Accompanied Director of Sales with cold calls to local businesses for potential corporate opportunities
• Held responsible for planning and executing hotel Grand Opening Event:o Created media that was published in Canton Repository, aired on local radio, and made invitations o Coordinated High School artworks to sell in.

Silverlake Country Club

• Oversaw special events of club members and weddings
• Ensured a smooth event execution of banquet server staff
• Handled and delegated the setup and breakdown of function rooms
• Took care of the club member/customer in a timely, courteous, efficient, and customized manner

Center For Entrepreneurship And Business Innovation- College Of Business

• Provided customer service through greeting visitors, answering telephone calls, directing students, and communicating with other university departments
• Oversaw daily faculty and student functions by coordinating and anticipating client needs ensuring seamless meetings and events
• Completed journal entries in QuickBooks Software.
• Administered website content; updates, revisions and posting of new material
• Assisted Operations Manager with coordination of Annual Entrepreneurship Extravaganza (20 exhibitors and attendance over 800 guests.) In addition, coordinated mini-workshops, 15 motivational speakers and meet and.
• Coordinated and supported Advisory Board Chairman and advisers with quarterly meetings.

Disney's Wilderness Lodge

• Warmly greeted Guests proactively with a mobile experience, exhibiting the high level expected of the Disney show quality
• Completed registration process by inputting and retrieving information from rooms computer system to ensure a smooth check-in experience
• Assisted and problem solved room-related issues for the Guests
• Created magical moments by retrieving and delivering Guests’ packages and presents from across Walt Disney World property straight to their resort room

Swanton, Ohio

• Completed journal entries in QuickBooks Software.
• Created contracts for pre-planning funerals.
• Collected and recorded information for obituaries.
• Set-up and organized family needs for viewings.

Visual Effects Production Diploma

Bachelor Of Science (B.S.) In Hospitality Management, Hospitality Management And Marketing

Activities and Societies: Delta Sigma Pi- Beta Pi