• Engage in tech community to enhance professional growth and experience.• Network with industry experts in tech, compliance, sales, services, and cyber security.• Receive valuable insights and mentorship from empowered women.

•Performed quality control checks to ensure accuracy and completeness of documentation from operations teams.•Provided comprehensive administrative support, including data entry and record-keeping.•Collaborated with cross-functional teams such as sales, operations, and logistics to ensure seamless operations.•Developed and maintained efficient systems for tracking inventory and processing orders.

•Continuously assessed, evaluated, and adapted projects within diverse industries, including retail, e-commerce, and finance. •Ensured that project objectives were in sync with regulatory compliance and industry standards to enhance business outcomes.•Produced reports and presentations to stakeholders, facilitating effective communication and decision-making. • Implemented SAGRILAFT • Code of Ethics and Conduct•Conducted research on regulations, approvals, and certifications across various countries, including The United States, Nicaragua, Brazil, Guatemala, El Salvador, Mexico, and Colombia.•Gathered information from stakeholders to perform compliance data privacy assessments: GDPR, CCPA, CPRA, VCDPA, CAN-SPAM, and more.

•Upheld member satisfaction and compliance with the HIPAA Privacy Rule while exceeding performance objectives in efficiency, customer satisfaction, issue resolution, and adherence.•Advised and managed a broad spectrum of member service inquiries, spanning medical and pharmacy benefits, eligibility, claims, plan design, and billing, adeptly handling member grievances and overseeing determination requests and appeals.•Ensured the seamless functionality and data management of software systems supporting daily operations.•Proficient in Medical Management Information System.•Comprehensive understanding of Medicaid and Medicare.

•Managed a team providing support to an average of 20 clients daily in resolving and offering guidance on a wide range of Consumer matters. This encompassed issues such as petitions, and complaints related to Data protection, e-commerce, advertising and information regulations, and financial concerns.•Oversaw the thorough review of client and entity documentation, in addition to the drafting and preparation of reports and documentation. Conducted hearings as a mediator, effectively facilitating communication between service providers and consumers.•Hosted a regionally broadcast radio program called "The Voice of the Consumer". During the program, addressed and resolved various social and consumer concerns, providing insights and solutions to pertinent issues within the community.