María Robles Cruz Email & Phone Number

Spain

- Led the end-to-end implementation of Salesforce at beBee, significantly boosting operational efficiency in the Sales and Marketing departments and refining expertise in managing large-scale projects and processes.-Established and directed the Customer and Partnerships Success department, leading the team, that played a crucial role in driving the company’s overall success. Demonstrated strong operational leadership and effectively.-Built and maintained strong client international relationships across B2B and B2C sectors, utilizing advanced communication and organizational skills to ensure high levels of customer satisfaction.-Actively contributed to key operational decisions and the development of our SaaS product, leading to strategic improvements that enhanced overall product effectiveness and aligned with business objectives.

-Successfully managed databases with over 25,000 internal users.-Execute various administrative tasks, including travel arrangements (International & Domestic), scheduling daily meetings, speaking engagements and prepared meeting briefing on daily basis.-Responded swiftly to Executive requests by liaising with other teams such as Finance and Marketing.-Organized board meetings for two consecutive years for over 200 participants, included arranging the venue logistics and ensure high participation.-Coordinated national projects including budget, execution and supervision.-Managing communication, attending to requests and identifying immediate areas of attention.

Madrid, Comunidad De Madrid, España

-Launched the business in various territories of Spain, through different campaigns working closely with Marketing, Costumer Care and Account Managment teams.-Proactively interact with stores owners to sell our service achieving an exceding our business implatiation goal by more than 10%.-Continuous follow-up with clients with a ratio of 95% continuity in the service after the first month. Salesforce pipeline maintaince and improvement.-Work collaboratively with a team of 4 other sales specialists to devise startegic sales solutions to achieve and exceed the team´s monthly and quarterly goals.

Madrid, Comunidad De Madrid, España

-Determine Key Performance Indicators (KPI) and coordinate the Spanish measurement results.-Implemented process improvements on Power BI and Excel to optimize internal processes.-Participe in creation of new methods to manage prioritization, design advanced analytics and to mantain costumer success.

Alcobendas, Madrid, España

- Customer care and advice, taking into account their specific needs. - Maintenance of the warehouse; order, number of products and final stock.- Follow-up of orders and resolution of incidents with customers or suppliers.- Continuous learning of new trends in electronic products.

Madrid Y Alrededores, España

Real Instituto Elcano is one of the largest Think Tank in Spain and one of the most important in Europe. My area of work was Asia-Pacific:- Conducted a detailed research and prepared reports using data from international and national public databases.- Assisted in collecting data for various international studies.- Participated in meetings with public officials including Ambassadors and Consuls, contributing to strategic discussions and network expansions.- Played a key role in organizing and executing events, ensuring smooth operations and exceptional experiences for all participants.

Master'S Degree, International Trade And Business

Master'S Degree, International Trade And Business

Two-month stay at Shanghai University as part of the Master in International Trade and Business. Activities and projects related to export.

Bachelor’S Degree In Political Science And Public Administration, Political Science And Government, 8.00

Best Final Degree Project nominee