Maria Rodriguez Email and Phone Number
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My competencies in product management and cross-functional team leadership have been honed over recent years, culminating in the effective delivery of complex projects. Leading with a human-centered design approach, I have successfully implemented innovative solutions alongside our dynamic and agile team.
Nextera Energy, Inc.
View- Website:
- nexteraenergy.com
- Employees:
- 11857
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Sr. Customer Experience ConsultantNextera Energy, Inc.Hollywood, Fl, Us
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Program And Project Management Associate DirectorVerizon Dec 2023 - PresentBasking Ridge, Nj, UsManaging Customer Experience project portfolio for the Verizon Value Brands -
Sr. Manager - Program & Project ManagementVerizon Dec 2021 - Dec 2023Basking Ridge, Nj, UsFor TracFone Wireless Brands
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Sr. Process Improvement EnginerTracfone Wireless, Inc. Nov 2020 - Dec 2021Miami, Fl, UsWorked with internal stakeholders to identify areas for improvement design new business automation processes for complex problems to be solved applying human-centered design techniques.Participated in an agile, fast-paced, and delivery-focused team to implement innovative solutions. Validated and documented business processes and design future state system flows -
Senior End User ExperienceCitrix 2019 - 2020Fort Lauderdale, Fl, UsRecommended end-user experience processes and practices throughout the IT organization for a shift to data-driven decision making and user-focused products and services. Conducted user research studies among the Citrix employees to uncover user needs to enhance the Citrix product experience. Created actionable research reports consisting of journey maps and personas creation that translated into improvements on product usability. -
Customer Experience LeadTracfone Wireless, Inc. 2018 - 2019Miami, Fl, UsLed cross-functional teams from product conception to launch following the Design Thinking methodology. Led and coordinated project planning, dependency tracking and executed detail product roadmap for new product offerings. Monitored and reported on specific business and experience metrics and deliverable progress to present to executive management. Evangelized product vision to key stakeholders using customer research, data analysis, performance metrics and use cases. Led a cross-functional team of 12 participants that designed 10 innovative and very successful products and services following the design thinking methodologies. Co-lead a monthly 2-day Design Thinking workshop for employees.
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Digital & New Channels Sr. ManagerTracfone Wireless, Inc. 2014 - 2018Miami, Fl, UsWeb and Mobile Apps Product Owner, accountable for the whole of the product. Collaborated with a team of design, development and engineering professionals to iteratively build and launch digital products and functionalities. Launched Mobile Native Applications on 7 different consumer-facing brands achieving customer ratings 4 stars and higher and reaching over 5M downloads. Participated in digital projects for most complex and prioritized projects following Agile best practices Implemented App Push notifications as a new channel of marketing communications.
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Crm Web ManagerTracfone Wireless, Inc. 2011 - 2014Miami, Fl, UsProgram-managed execution of digital media projects for all brands for the Customer Retention team. Led monitoring, assessing and reporting website performance to identify and recommend areas for improvement with user interface and customer conversion rates. Spearheaded automation of business solutions optimizing efficiency and productivity.
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Systems Improvement EngineerTracfone Wireless, Inc. 2009 - 2011Miami, Fl, UsDefined and documented business requirements, use cases, data flows for internal IT Development and QA teams, such as project workflows, Visio diagrams, database requirements, and mock-ups for graphic designers. Integrated usability studies, research, and market analysis into product requirements to enhance user experience.
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OwnerPentadesign 2008 - 2018
Maria Rodriguez Skills
Maria Rodriguez Education Details
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Florida International UniversityMaster In Business Administration -
Universidad De Los AndesIndustrial Engineer
Frequently Asked Questions about Maria Rodriguez
What company does Maria Rodriguez work for?
Maria Rodriguez works for Nextera Energy, Inc.
What is Maria Rodriguez's role at the current company?
Maria Rodriguez's current role is Sr. Customer Experience Consultant.
What is Maria Rodriguez's email address?
Maria Rodriguez's email address is ma****@****rix.com
What is Maria Rodriguez's direct phone number?
Maria Rodriguez's direct phone number is +130561*****
What schools did Maria Rodriguez attend?
Maria Rodriguez attended Florida International University, Universidad De Los Andes.
What skills is Maria Rodriguez known for?
Maria Rodriguez has skills like Cross Functional Team Leadership, Management, Project Management, Telecommunications, Business Intelligence, Crm, Product Management, Business Analysis, Process Improvement, Analysis, Business Process Improvement, Team Leadership.
Who are Maria Rodriguez's colleagues?
Maria Rodriguez's colleagues are Orlin Hernandez, Olivia Shasha, Bryan Woyak, Sven Tiedemann, Scott Dalbey, Kevin Hawker, Vanessa Montiel.
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