Maria Roth-Dahl Email & Phone Number

Conroe, Texas, United States

Promoted to Operations Manager expanding responsibility for overseeing all operational aspects of the Fixed Base Operation (FBO), ensuring efficient and profitable completion of operations. This role involves providing leadership to the Customer Service and Line Service team, managing facility security, ensuring compliance with safety regulations, and driving departmental goals. The Operations Manager also plays a crucial role in maintaining relationships with customers, vendors, and local airport administration. Achievements -Led and directed FBO team of ~25 employees, ensuring efficient operational completion and profitability.-Responsible for annual expense budget exceeding $3.5M and revenues exceeding $14M.-Developed and maintained relationships with customers, vendors, and local airport administration to create new business opportunities.-Ensured compliance with all applicable regulations, policies, and corporate emergency response plans.-Achieved #1 Top US FBO and Top US FBO Small Chain in Professional Pilot Survey and Top 5% in AIN.

Conroe, Texas, United States

The FBO Experience Manager (FEM) is responsible for ensuring an exceptional and memorable customer experience by leading a high-performing team. This role focuses on business growth and customer retention while collaborating with all departments to support business operations. Key responsibilities include managing the Customer Service department, overseeing training, maintaining vendor relationships, and ensuring compliance with safety and operational procedures.Achievements-Supported the development and delivered comprehensive training programs tailored to the specific needs of various departments, enhancing employee skills and performance in customer service, safety protocols, and operational efficiency.-Created interactive training materials including manuals and hands-on workshops, which increased employee retention rates and boosted team confidence in handling complex tasks. -Spearheaded employee engagement initiatives, such as regular feedback sessions and team-building activities, fostering a positive work environment and increasing overall job satisfaction.-Mentored over 50 employees, providing career development guidance and support, resulting in several staff members advancing their careers.-Supported the planning of conferences and trade shows, including NBAA Schedulers and Dispatchers and Aero Expo-Mexico to drive awareness, cultivate relationships, and expand the business footprint.

Conroe, Texas, United States

The International Customer Service Representative (ICSR) develops and maintains relationships with international flight departments and Ultra-High-Net-Worth (UHNW) clients, ensuring they receive exceptional service. The ICSR collaborates with the FBO Experience Manager and other departments to provide seamless and personalized support to international customers. Achievements-Attained certifications in Advanced Customer Service Training and Safety Compliance, reflecting a commitment to ongoing professional development-Achieved #5 of Top 50 FBOs in the US, #4 of Top 5 FBOs in South Central US, and #3 of Top 79 FBOs in the Air Elite Network.

Conroe, Texas, United States

Responsible for coordinating FBO operations. Contributed to administrative functions by handling and resolving billing inquiries with vendors, tenants, and customers.