Mentored, supervised, directed, coached, developed, and motivated staff by means of performance evaluations and approved, this maintained an outstanding working team qualified to meet the needs of members. Assisted the Branch Manager with hiring and the discipline of branch personnelPresented weekly written and oral reports to upper management with respect to the status of the branch business performance. Performed customer service functions on a daily basis such as assisting with conflicted or disrupt accounts and/or advised members on how to properly balance or manage their financial troubles and/or issues.Interviewed customers about personal, vehicle, first/second mortgage loans and gathered proper documentation for all final closings. Processed, approved, and closed 75% of the loans. Maintain timely and accurate preparation of loan documents. Translated written and oral communication from English to Spanish. Performed teller duties as needed. Developed sales and services by cross selling and marketing. Complied with all related laws and regulations, including but not limited to Bank Secrecy Act, Truth in Lending, and Truth in Savings, US Patriot Act. Also assured that branch staff followed the operational procedures and complies with laws, regulations, policies and procedures.

Served as the administrative assistance for the Project Manager.Deal with numerous external agencies; military, government, contractors and international dignitaries.Managed and assumed responsibility of offices in the absence of the officers, maintained accountability of inventory of over one million dollars.Maintained executive level social knowledge of proper protocol and total support for senior level management and dignitaries.Accepted new and challenging tasks by setting the example in high standard performance and achieving excellent results.Supported executive office with over 150 students and employees from several countries.Prepared and maintained briefings, edit correspondence, reports, and time cards.Maintain personnel files for three supervisors, all Saudi Arabian, and Kuwait students.

Maintained executive level social knowledge of proper protocol and total support for senior level management and foreign dignitaries.Maintained Top Secret clearance and monitored incoming/outgoing electronic correspondence to ensure no governmental security violations. Composed/edited correspondence and reports for the General's Staff