María E. Santiago Cruz Email & Phone Number

Durham NC

Durham

INTERVIEWS AND DETERMINES ELIGIBILITY FOR FAMILY & CHILDREN MEDICAID PROGRAMS. PERFORM IN-DEPTH ASSESSMENTS, AS WELL AS GATHER AND DOCUMENT INFORMATION. INFORM CLIENTS OF ALL AVAILABLE PROGRAMS AND EXPLAIN ELIGIBILITY REQUIREMENTS. MAKE REFERRALS TO APPROPRIATE PROGRAM OR AGENCY. ASSESSES ACCURACY OF INFORMATION RECEIVED TO DETERMINE ELIGIBILITY. KEEPS.

1105 South Briggs Avenue Durham, NC 27703

• Review of claims of unemployment insurance by applying rules, regulations, and interpretations of law
• Job placement by analysis of information obtained from client interview, supporting documentation, survey and occupational data
• Answered questions on unemployment insurance from citizens calling in on the multi-line phone or walking in
• Work with Mainframe, Jobconnector, IBIS and U.S. Citizenship and Immigration Services
• Employer Friday Specialist at Durham Joblink Career Center at Northgate three days a week

2530 Meridian Parkway Suite 3069 Durham NC 27713

• Inventoried stock on shelves for large grocery chains using the AICS hand held computer and other inventory equipment, often working flexible hours and mixed shifts
• Achieved established average per hour (APH) counting goals while ensuring accuracy and integrity of the data collected in all inventories worked

• September 20, 2010 – January 7, 2011
• Answered questions on Animal Control Laws and Ordinances from citizens calling in on the multi-line phone or walking in
• Input data from rabies certificates, field officers and tax program into animal control system
• Dispatched incoming calls from citizens about animals running loose, to Field Officers who went to mapped areas of Durham County and returned to the shelter next to Animal Control

• In newly created position, received and administered funds of Social Security (SS) for all the adult mentally retarded patient population of Puerto Rico
• Initiated computerized database for 500+ Social Security patient participants
• Managed custody of all sensitive and confidential documents
• Represented the MRP to the Office for Government Institutions Fiscal Auxiliary I, Mental Retardation Program 2005 – 2007
• Received, maintained and administered Social Security funds for patient population
• Maintained Director’s projects files and supported nine professionals – social workers, occupational therapists, and doctors

• Managed President’s correspondence, calendar and scheduleo Established and maintained projects files
• Provided telephone support and resolved problems
• Arranged domestic and international travel and lodgingo Maintained and managed expense reports
• Represented office with public in President’s absence
• Provided administrative support in managing Board of Directors o Contacted nominating committee members, scheduled meetingso Collected materials, assembled nominating committee bookso Developed potential Director and.

Esl, Cdl

Bachelor Degree, Business Administration

Activities and Societies: CHURCH OF GOD ASSOCIATION