• Assist in the maintenance and optimisation of the data pipeline for an adaptative AI recommendation system;• Monitor data quality and ensure the accuracy of incoming data from different sources;• Conduct data cleaning and preprocessing tasks to prepare data for analysis and machine learning model training;• Assist in AI Data Enrichment tools and processes;• Evaluate AI outputs;• Assist in developing and implementing data validation processes to ensure the integrity of the… Show more • Assist in the maintenance and optimisation of the data pipeline for an adaptative AI recommendation system;• Monitor data quality and ensure the accuracy of incoming data from different sources;• Conduct data cleaning and preprocessing tasks to prepare data for analysis and machine learning model training;• Assist in AI Data Enrichment tools and processes;• Evaluate AI outputs;• Assist in developing and implementing data validation processes to ensure the integrity of the system’s database. Show less

CommOps & Quality Specialist @ Powerdot’s Central Ops Team• Operational data analysis at the central level through SQL and Metabase dashboards;• Central Operations Project Management through Jira, GSuite and Metabase;• Testing network management softwares;• Reporting problems and failures within the central operations team and to suppliers through different channels;• Finding solutions to make global support operations more efficient and profitable;• Liaising with the… Show more CommOps & Quality Specialist @ Powerdot’s Central Ops Team• Operational data analysis at the central level through SQL and Metabase dashboards;• Central Operations Project Management through Jira, GSuite and Metabase;• Testing network management softwares;• Reporting problems and failures within the central operations team and to suppliers through different channels;• Finding solutions to make global support operations more efficient and profitable;• Liaising with the finance, product, and operations teams for problem-solving;• Creating and standardising a support & maintenance system for all markets (Portugal, France, Spain, Belgium, Luxembourg, and Poland);• Hiring and training team members as Central Team grows;• Acting as Community Manager to improve Powerdot’s presence within eMSP apps;• Optimizing support processes for users at the international level. Show less

Operations Specialist @ Powerdot Portugal• Local Operations Project Management through Jira, GSuite, and Metabase;• Managing partners' accounts (+350 partners, among which CBRE, Wider Property, E.Leclerc, and Intermarché);• Managing SLA's (Annual average SLA's accomplishment across 3 utilization verticals of 85%);• Optimising and executing installation processes;• Reporting problems and failures within the local operations team through different channels (+2000 solved issues… Show more Operations Specialist @ Powerdot Portugal• Local Operations Project Management through Jira, GSuite, and Metabase;• Managing partners' accounts (+350 partners, among which CBRE, Wider Property, E.Leclerc, and Intermarché);• Managing SLA's (Annual average SLA's accomplishment across 3 utilization verticals of 85%);• Optimising and executing installation processes;• Reporting problems and failures within the local operations team through different channels (+2000 solved issues in 2022);• Organising and submitting expenses and investments related to installations and support/maintenance (+ € 800k in both OPEX and CAPEX expenses); Show less

SDR @ Powerdot Portugal & SpainDefining acquisition targets for the different Iberian markets by establishing a strategic plan;• Qualifying the base of business prospects and enriching it by sourcing the right contacts;• Prospecting: e-mailing, calls, telephone/video/physical appointments;• Lead generation (+1700 Leads; +5000 Locations; +1800 Calls; 397 Deals on Hubspot);• Defining and implementing strategies to accelerate online and offline business development (Spain… Show more SDR @ Powerdot Portugal & SpainDefining acquisition targets for the different Iberian markets by establishing a strategic plan;• Qualifying the base of business prospects and enriching it by sourcing the right contacts;• Prospecting: e-mailing, calls, telephone/video/physical appointments;• Lead generation (+1700 Leads; +5000 Locations; +1800 Calls; 397 Deals on Hubspot);• Defining and implementing strategies to accelerate online and offline business development (Spain 74,54% EVC network growth; Portugal: 17,75% EVC network growth + revenues increasing at +10% MoM). Show less

Representing international relations' students in academic terms, promoting the discussion anddissemination of matters of relevance to the course and organizing events of academic, scientific, and cultural nature.

Marketing Associate @ NERI's PACTA online magazine: - Manage weekly administrative tasks to ensure the Marketing department runs smoothly;- Update website;- Coordinate with the Marketing Design and Content teams to create advertising material.

Recruit monthly donors in a Face to Face campaign for Operação Nariz Vermelho (Red Nose Operation), a Social Solidarity Private Institution of reference in the development of professional artistic work aimed at the entertainment of hospitalized children in Public Hospitals through Doctors Clowns.