Maria Sheker Email & Phone Number

Canada

Mississauga

10 years of experience as Desktop Support analystStrong computer, analytical skills including proficiency in MS Office 365 Business applications with Microsoft Teams, OneDrive, On-Premises and Modern SharePoint and Intune.Strong organizational skills, able to work under pressure, self-motivated, goal oriented, database understanding, excellent communication, strong analytical, troubleshooting and problem-solving skillsSustains effective relationships with peers, Executive Leaders… Show more 10 years of experience as Desktop Support analystStrong computer, analytical skills including proficiency in MS Office 365 Business applications with Microsoft Teams, OneDrive, On-Premises and Modern SharePoint and Intune.Strong organizational skills, able to work under pressure, self-motivated, goal oriented, database understanding, excellent communication, strong analytical, troubleshooting and problem-solving skillsSustains effective relationships with peers, Executive Leaders, key business partner, other teams and customers Able to quickly learn new systems and technologyRedirects concerns to appropriate team “Chanel Managers and sales team” for follow up if neededManage workload and ensures the most effective and efficient service in accordance with policies and procedures Show less

Mississauga

Milton, Ontario, Canada

▪ Support, troubleshoot and provide excellent software support to our customer’s issues providing first contact resolution as appropriate.▪ Write up tickets using Cornerstone’s incident management application, Prioritize, investigate, resolves incidents and requests regarding use of software or hardware. Follows up with users to ensure incidents are resolved and completed. ▪ Staging PC’s for new users . ▪ Maintain User profile and giving specific privileges. ▪ Creates a positive… Show more ▪ Support, troubleshoot and provide excellent software support to our customer’s issues providing first contact resolution as appropriate.▪ Write up tickets using Cornerstone’s incident management application, Prioritize, investigate, resolves incidents and requests regarding use of software or hardware. Follows up with users to ensure incidents are resolved and completed. ▪ Staging PC’s for new users . ▪ Maintain User profile and giving specific privileges. ▪ Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.▪ Handle system errors and work with end-users for diagnosis and analysis in a professional structured approach ▪ Keeps users informed about their escalations, enhancement requests and incident’s status at agreed intervals. Show less

Toronto, Canada Area

▪ Developed, and implemented new marketing programs, including direct mail, corporate sales, Internet marketing, conventions, workshops, advertisements, sales tools and other initiatives▪ Worked with designers, writers, editors and other creative staff to produce marketing collateral in accordance with brand messages▪ Communicated and negotiated with promotional partners for joint marketing activities▪ Designed and attended relevant trade show and convention appearances in order to… Show more ▪ Developed, and implemented new marketing programs, including direct mail, corporate sales, Internet marketing, conventions, workshops, advertisements, sales tools and other initiatives▪ Worked with designers, writers, editors and other creative staff to produce marketing collateral in accordance with brand messages▪ Communicated and negotiated with promotional partners for joint marketing activities▪ Designed and attended relevant trade show and convention appearances in order to build relationships and promote the organization’s initiatives▪ Executed tactical initiatives that support overall marketing efforts.▪ Executed marketing plans by Implementing and developing project scope, and schedules to ensure all event logistics are properly budgeted, estimated. ▪ Organized and executed Honda Indy Toronto event, with more than 400% extra leads than last year ▪ Communicated with catering, agencies to get price quotes for needs related to events Show less

Toronto, Canada Area

▪ Successfully spearhead campaigns on social media platforms including, Facebook, twitter, and Instagram▪ Manage social media planning for execution of marketing strategies and community management▪ Developed brand awareness and composed online content▪ Implement marketing and promotion tactics that lead to 73% growth in total social media shares and 50% increase in website traffic from social media posts ▪ Monitor online presence of company’s brand and engaged with users… Show more ▪ Successfully spearhead campaigns on social media platforms including, Facebook, twitter, and Instagram▪ Manage social media planning for execution of marketing strategies and community management▪ Developed brand awareness and composed online content▪ Implement marketing and promotion tactics that lead to 73% growth in total social media shares and 50% increase in website traffic from social media posts ▪ Monitor online presence of company’s brand and engaged with users, strengthening customer relationships▪ Strong understanding of strategic communications planning, online marketing, social media, communication design principles and creative process Show less

Ontario, Canada

▪ Coordinated ship dates for all orders from manufacturing, providing sales managers with special considerations when necessary▪ Generated weekly total sales reports for wholesale and retail customers, conduct system queries on status of all orders▪ Prepared customer invoices, packing slips, and any special billing to fulfill customer orders promptly▪ Developed and maintained customer database by inputting customer profile, updates, and new lead generation▪ Maintained weekly… Show more ▪ Coordinated ship dates for all orders from manufacturing, providing sales managers with special considerations when necessary▪ Generated weekly total sales reports for wholesale and retail customers, conduct system queries on status of all orders▪ Prepared customer invoices, packing slips, and any special billing to fulfill customer orders promptly▪ Developed and maintained customer database by inputting customer profile, updates, and new lead generation▪ Maintained weekly sales and inventory reports from Moneris & QuickBooks and provided to sales team. ▪ Prepared picking lists and provided clear direction to warehouse for timely execution of customer orders and sales requests ▪ Supported Sales Team in the preparation and design of sales material for presentations by compiling data; developing presentation formats and materials.▪ Established and maintained effective communication with overseas factory and domestic vendor contacts to ensure responsiveness to customer requests.▪ Set – up Inspection Report for all factory shipments, circulate to Sales Team for comments and insert final counts from warehouse on report Show less

Ontario, Canada

▪ Designed and created new company brochures▪ Created new PowerPoint presentations for the CEO & SVP & COO▪ Updated and maintained group of companies website using WordPress▪ Designed, assembled and distributed print and digital marketing packages

▪ Lead demand generation and partner engagement for Oracle ECEMEA Alliances and Channels on a monthly basis to raise the awareness of Oracle products, solution areas, execute programs and generate leads▪ Executed marketing plans with, through and to partners: drove and supported Oracle specialized partners to run demand generation activities to accelerate sales▪ Followed-up on marketing activities; pass leads to partners and sales; measure ROI; write-up success stories; report results… Show more ▪ Lead demand generation and partner engagement for Oracle ECEMEA Alliances and Channels on a monthly basis to raise the awareness of Oracle products, solution areas, execute programs and generate leads▪ Executed marketing plans with, through and to partners: drove and supported Oracle specialized partners to run demand generation activities to accelerate sales▪ Followed-up on marketing activities; pass leads to partners and sales; measure ROI; write-up success stories; report results of each activity and the associated spending. ▪ Built an overall budget and marketing plan on a half-yearly basis; get inputs and feedback from A&C Directors and Field Marketing; define focus areas and focus partners; update and present plans on a quarterly basis ▪ Managed purchase requisitions including scanning and saving the invoices and maintain tracking and monitoring of all marketing spending along within the approved, assigned activity budget plan, timeline and ROI ▪ Worked with finance department to complete billing process on time for all projects▪ Developed promotional material including giveaways, marketing prints and collateral copies▪ Compiled a sales forecast for all partners’ base and develop a strategy for achieving the forecasted goals. ▪ Closely worked with and influenced both Oracle executives and C-level partners for being responsible for mega partner events/exhibitions and executive forums▪ Promoted events by publishing by creating email notification including ERS link Show less

▪ Chose venues and booked hotel accommodations internally and abroad▪ Tracked and maintained marketing budget and invoices▪ Coordinated with external agencies handling all required promotional materials and ensured high quality printings▪ Arranged invitation letters, visa issuance and tickets reservations ▪ Worked closely with ECEMEA GM, product managers and area sales managers▪ Monitored partner reports and identify partners that are at risk of losing their partnership

 Managed all office related payments such as rent, telephone, outstanding bills, etc. Handled filling system for administrative mail, official records, social security and personal files Record keeping of all employee related incidents including leaves, absentee reports and vacations Maintained proper log for the office stationary and printed materials Managed all stuff claims ensuring medications are paid in a proper time

 Recorded, checked and proceeded with all company invoices and check purchasing orders Entered data into system tracking database Controlled small petty cash fund, authorize disbursement and fund replenishment entries Conduct surveys to prepare recommendations for improvements, controls, new methods, and other changes to improve the efficiency of accounting system Develop softcopy and hardcopy databases as well as excel tracking sheets for all invoices and credit… Show more  Recorded, checked and proceeded with all company invoices and check purchasing orders Entered data into system tracking database Controlled small petty cash fund, authorize disbursement and fund replenishment entries Conduct surveys to prepare recommendations for improvements, controls, new methods, and other changes to improve the efficiency of accounting system Develop softcopy and hardcopy databases as well as excel tracking sheets for all invoices and credit notices Determine if funds are available for expenditures or requisitions and post to proper account  Assist in preparation of monthly, quarterly, and fiscal closing Discover, check, confirm, and solve system daily batch and all system problems Review computer reports to identify and trace sources of error and makes necessary corrections Show less