Maria Sheker Email & Phone Number

Canada

Mississauga

10 years of experience as Desktop Support analystStrong computer, analytical skills including proficiency in MS Office 365 Business applications with Microsoft Teams, OneDrive, On-Premises and Modern SharePoint and Intune.Strong organizational skills, able to work under pressure, self-motivated, goal oriented, database understanding, excellent.

Mississauga

Milton, Ontario, Canada

• Support, troubleshoot and provide excellent software support to our customer’s issues providing first contact resolution as appropriate.
• Write up tickets using Cornerstone’s incident management application, Prioritize, investigate, resolves incidents and requests regarding use of software or hardware. Follows up with users to ensure incidents are.
• Staging PC’s for new users.
• Maintain User profile and giving specific privileges.
• Creates a positive… Show more
• Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers.

Toronto, Canada Area

• Developed, and implemented new marketing programs, including direct mail, corporate sales, Internet marketing, conventions, workshops, advertisements, sales tools and other initiatives
• Worked with designers, writers, editors and other creative staff to produce marketing collateral in accordance with brand messages
• Communicated and negotiated with promotional partners for joint marketing activities
• Designed and attended relevant trade show and convention appearances in order to… Show more
• Designed and attended relevant trade show and convention appearances in order to build relationships and promote the organization’s initiatives
• Executed tactical initiatives that support overall marketing efforts.

Toronto, Canada Area

• Successfully spearhead campaigns on social media platforms including, Facebook, twitter, and Instagram
• Manage social media planning for execution of marketing strategies and community management
• Developed brand awareness and composed online content
• Implement marketing and promotion tactics that lead to 73% growth in total social media shares and 50% increase in website traffic from social media posts
• Monitor online presence of company’s brand and engaged with users… Show more
• Monitor online presence of company’s brand and engaged with users, strengthening customer relationships

Ontario, Canada

• Coordinated ship dates for all orders from manufacturing, providing sales managers with special considerations when necessary
• Generated weekly total sales reports for wholesale and retail customers, conduct system queries on status of all orders
• Prepared customer invoices, packing slips, and any special billing to fulfill customer orders promptly
• Developed and maintained customer database by inputting customer profile, updates, and new lead generation
• Maintained weekly… Show more
• Maintained weekly sales and inventory reports from Moneris & QuickBooks and provided to sales team.

Ontario, Canada

• Designed and created new company brochures
• Created new PowerPoint presentations for the CEO & SVP & COO
• Updated and maintained group of companies website using WordPress
• Designed, assembled and distributed print and digital marketing packages

• Lead demand generation and partner engagement for Oracle ECEMEA Alliances and Channels on a monthly basis to raise the awareness of Oracle products, solution areas, execute programs and generate leads
• Executed marketing plans with, through and to partners: drove and supported Oracle specialized partners to run demand generation activities to accelerate sales
• Followed-up on marketing activities; pass leads to partners and sales; measure ROI; write-up success stories; report results… Show more
• Followed-up on marketing activities; pass leads to partners and sales; measure ROI; write-up success stories; report results of each activity and the associated spending.
• Built an overall budget and marketing plan on a half-yearly basis; get inputs and feedback from A&C Directors and Field Marketing; define focus areas and focus partners; update and present plans on a quarterly basis
• Managed purchase requisitions including scanning and saving the invoices and maintain tracking and monitoring of all marketing spending along within the approved, assigned activity budget plan, timeline and ROI

• Chose venues and booked hotel accommodations internally and abroad
• Tracked and maintained marketing budget and invoices
• Coordinated with external agencies handling all required promotional materials and ensured high quality printings
• Arranged invitation letters, visa issuance and tickets reservations
• Worked closely with ECEMEA GM, product managers and area sales managers
• Monitored partner reports and identify partners that are at risk of losing their partnership

 Managed all office related payments such as rent, telephone, outstanding bills, etc. Handled filling system for administrative mail, official records, social security and personal files Record keeping of all employee related incidents including leaves, absentee reports and vacations Maintained proper log for the office stationary and printed.

 Recorded, checked and proceeded with all company invoices and check purchasing orders Entered data into system tracking database Controlled small petty cash fund, authorize disbursement and fund replenishment entries Conduct surveys to prepare recommendations for improvements, controls, new methods, and other changes to improve the efficiency of.