Maria Signo Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canada

Recruited to assist a developing dermatology clinic in growing clientele, services, and assisting with medical appointments, as well as Botox/Filler. Catering to clients mainly in Financial District, expanding to outside areas such as Thunder Bay. Monitoring Google Reviews to proactively be #1 dermatology clinic, listening to any outside criticism. Meeting monthly goals of $300,000+ since the start of my employment. Client centric and focused on exceptional service standards • Assist in the formation of a comprehensive client retention • Lead and train other members in providing ideal customer service to garnish results• Overlooking the overall growth in KPI's and clientele: 40% monthly growth since start of my employment• Work with guests to understand their long-term skincare goals, and navigate the conversation into proper appointment type; up-selling cosmetic packages

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Durham, Ontario, Canada

Started as a teacher’s assistant, advanced to teaching own classes after formal recognition of leadership and ability to curate choreographies. Had my own assistant in the class whom I trained. Received award for “new teacher of the year” in 2017. • Providing a fun and supportive learning environment for young dancers aged 4-7 • Ensuring assistant is developing leadership skills to be prepared for potential classes they may lead• Organizing props and helping prepare each student for recitals, standing on the sidelines to reassure support • Assisting struggling dancers for further improvement and providing advice as to how and what to practice at home

Toronto, Ontario, Canada

Recruited by HR to manage a new team, introducing skills from experience and utilizing exceptional customer service skills in order to build a client base in a growing business and adapt to ongoing competition. Exceeded yearly forecast of $80,000 and named top location in the district. • Preparing paperwork using Excel spreadsheets to initiate a weekly metric system for each employee • Analyzing KPI’s to translate into goals for a successful week and overall month• Following shipment processes, store-to-store to ensure an organized process between all store locations • Ensure employees are able to engage well with clients, otherwise provide further training• Constantly checking email flow for information about price changes, new updates, and sudden tasks needed to be done• Conducting individual interviews to employ top selling talent and team-based individuals • Overlooking visual changes to allow best-selling items to be easily accessible • Creating weekly schedule for associates; maintaining more hours for top sellers

Toronto, Ontario, Canada

• Maintaining a positive attitude from beginning to end of each shift. • Creating a welcoming environment for both regular and visiting guests to provide a memorable experience• Working solo shifts and finding productivity during both rush and slow periods • Changing the keg and restocking inventory when necessary • Assessing the customers’ needs, curating drinks if not listed on the menu • Up-selling products by recommending covert combinations or drinks

Toronto, Ontario, Canada

Participated in 10 week Manager-In-Training program in preparation for position. Often exceeded $45,000 weekly sales goals resulting in formal recognition for leadership excellence by upper management and HR. Led a team of over 100 associates to drive sales and strengthen brand loyalty. • Conducted group interviews and assisted in training and development of new associates• Often relied on to troubleshoot major customer service issues • Led the team during visual update changes on the floor• Travelled to various locations within the district to assist management teams• Conducted daily meetings with associates discussing business metrics and expectations• Assist customers and troubleshoot customer service issues when necessary • Opening and closing duties that consisted of register count and thorough sign-offs to the SM and DM • Analyze marketing information and updates to translate into strategic plans for customer growth • Writing reports to upper management regarding daily business metrics using PeopleSoft programming • Assisted in store renovations to a new location within the mall

• Superior customer service skills in effect • Consistently able to surpass personal hourly, daily, weekly, and seasonal sales goals• Managing visual displays, restocking merchandise, and taking physical product inventory • Working efficiently in a fast paced environment with occasional slow peak periods • Point of Sale duties include handling cash, and other electronic forms of payments from customers • Representing the company in a professional and positive manner; dress code in effect• Creating and Maintaining clientele with customers • Suggesting HUTS (Hike Up The Sale) transactions when products in store are unavailable

Toronto, Ontario, Canada

• Promote Nespresso to both Club Members and to individuals of no knowledge of the company• Stocking coffee capsules for visuals, as well as for tasting at the bar • Providing a demonstration of the machines, while allowing complimentary tasting of the coffee• Compel potential clients into purchasing a machine for at-home experience • Representing the company in a luxurious and professional manner• Providing recommendations pertaining to a client’s interests• Preparing a specialized and standardized setup in providing the coffee to ensure the interests of all clients• 2 weeks of intensive training pertaining to all food products and company machines

Mississauga, Ontario, Canada

• Working with OpenTable system to equally distribute a number of guests to different servers on the floor• Assisting with food handling and serving to guests during rush periods • 2 weeks of intensive training pertaining to all entrees, scenarios, and company standards• Directing seaters as to possible tasks needed to be done and which tables to escort guests to • Ushering guests to proper tables, considering preferences and certain situations • Answering phone calls pertaining to guest reservations and responding to questions and concerns• Voluntary help towards assisting with bussing tables and food running when deemed necessary and able • Working as a team to ensure the best possible experience for all guests

Pickering, Ontario, Canada

Bachelor Of Arts - Ba, Mass Communication/Media Studies

Education record

Activities and Societies: Social Justice