Maria Signo Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Recruited to assist a developing dermatology clinic in growing clientele, services, and assisting with medical appointments, as well as Botox/Filler. Catering to clients mainly in Financial District, expanding to.
• Assist in the formation of a comprehensive client retention
• Lead and train other members in providing ideal customer service to garnish results
• Overlooking the overall growth in KPI's and clientele: 40% monthly growth since start of my employment
• Work with guests to understand their long-term skincare goals, and navigate the conversation into proper appointment type; up-selling cosmetic packages

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Durham, Ontario, Canada

• Started as a teacher’s assistant, advanced to teaching own classes after formal recognition of leadership and ability to curate choreographies. Had my own assistant in the class whom I trained. Received award for “new.
• Providing a fun and supportive learning environment for young dancers aged 4-7
• Ensuring assistant is developing leadership skills to be prepared for potential classes they may lead
• Organizing props and helping prepare each student for recitals, standing on the sidelines to reassure support
• Assisting struggling dancers for further improvement and providing advice as to how and what to practice at home

Toronto, Ontario, Canada

• Recruited by HR to manage a new team, introducing skills from experience and utilizing exceptional customer service skills in order to build a client base in a growing business and adapt to ongoing competition..
• Preparing paperwork using Excel spreadsheets to initiate a weekly metric system for each employee
• Analyzing KPI’s to translate into goals for a successful week and overall month
• Following shipment processes, store-to-store to ensure an organized process between all store locations
• Ensure employees are able to engage well with clients, otherwise provide further training
• Constantly checking email flow for information about price changes, new updates, and sudden tasks needed to be done

Toronto, Ontario, Canada

• Maintaining a positive attitude from beginning to end of each shift.
• Creating a welcoming environment for both regular and visiting guests to provide a memorable experience
• Working solo shifts and finding productivity during both rush and slow periods
• Changing the keg and restocking inventory when necessary
• Assessing the customers’ needs, curating drinks if not listed on the menu
• Up-selling products by recommending covert combinations or drinks

Toronto, Ontario, Canada

• Participated in 10 week Manager-In-Training program in preparation for position. Often exceeded $45,000 weekly sales goals resulting in formal recognition for leadership excellence by upper management and HR. Led a.
• Conducted group interviews and assisted in training and development of new associates
• Often relied on to troubleshoot major customer service issues
• Led the team during visual update changes on the floor
• Travelled to various locations within the district to assist management teams
• Conducted daily meetings with associates discussing business metrics and expectations

• Superior customer service skills in effect
• Consistently able to surpass personal hourly, daily, weekly, and seasonal sales goals
• Managing visual displays, restocking merchandise, and taking physical product inventory
• Working efficiently in a fast paced environment with occasional slow peak periods
• Point of Sale duties include handling cash, and other electronic forms of payments from customers
• Representing the company in a professional and positive manner; dress code in effect

Toronto, Ontario, Canada

• Promote Nespresso to both Club Members and to individuals of no knowledge of the company
• Stocking coffee capsules for visuals, as well as for tasting at the bar
• Providing a demonstration of the machines, while allowing complimentary tasting of the coffee
• Compel potential clients into purchasing a machine for at-home experience
• Representing the company in a luxurious and professional manner
• Providing recommendations pertaining to a client’s interests

Mississauga, Ontario, Canada

• Working with OpenTable system to equally distribute a number of guests to different servers on the floor
• Assisting with food handling and serving to guests during rush periods
• 2 weeks of intensive training pertaining to all entrees, scenarios, and company standards
• Directing seaters as to possible tasks needed to be done and which tables to escort guests to
• Ushering guests to proper tables, considering preferences and certain situations
• Answering phone calls pertaining to guest reservations and responding to questions and concerns

Pickering, Ontario, Canada

Bachelor Of Arts - Ba, Mass Communication/Media Studies

Education record

Activities and Societies: Social Justice