María José Solano Mora Email & Phone Number

San José, Cr

San Jose, Costa Rica

- Supervised a team of 15 employees, ensuring ecient workow and meeting deadlines.- Successfully resolved conficts and maintained a positive work environment, leading tohigh employee satisfaction.-Demonstrated strong leadership skills by motivating and coaching team members toconsistently meet targets and exceed expectations.-Conduct regular performance evaluations, provide constructive feedback, andidentify opportunities for skill development

• Handled high volume of calls and quickly resolved customer inquiries and issues.• Assisted customers in navigating website and placing orders, achieving highcustomer satisfaction ratings.• Troubleshooting: Demonstrated prociency in troubleshooting technical issues andresolving them promptly and eciently

Costa Rica

• Oversaw the implementation of HR policies and procedures, ensuring compliancewith labor laws.• Assisted employees in resolving HR-related issues, including payroll discrepancies.• Managed and resolved employee inquiries and issues in a fast-paced HR contactcenter environment.• Managed HR databases, tracking employee attendance and leave records

Costa Rica

• Extensive experience in providing exceptional customer service in a fast-pacedenvironment.• Demonstrated ability to resolve customer complaints and creative solutions to meettheir needs.• Assisted customers with account transactions, including deposits, withdrawals, andfund transfers.• Conducted nancial transactions and maintained accurate records while adhering tostrict security protocols.• Utilized excellent communication skills to provide empathy and guidance tocustomers during disputes