• Work closely with Director to lead operations of a nationally funded resource center with 17 FTE’s and a $1.6 million annual budget; develop strategic and tactical plans to meet the needs of health services researchers; key role in recently funded five-year renewal.• Manage strategic communications, dissemination, and education initiatives; implement programs, products, and services that provide data knowledge, education, and support to health services researchers in their use of VA data assets.• Work cross-organizationally to collaborate with HSR&D Centers, VA program offices, and key VA data stakeholders.• Evaluate Center performance and assess stakeholder needs through formal and informal processes. • Oversee development of content, architecture, and strategy for data knowledge products, websites, cyberseminars, and other information dissemination vehicles.• Design, implement, and analyze research related to knowledge sharing and information use, website usability, customer satisfaction, evaluation, and needs assessment; present work at national meetings and conferences.

• Fellowship position with teaching, administrative, service and research responsibilities.• Contributed to programmatic, curriculum, course development, and assessment decisions at the School level, including development of new postgraduate programs and refinement of course offerings to fit changing workforce needs and ensure School viability.• Designed, developed and delivered Master's courses in Library Management and Contemporary Issues in Professional Practice, including implementation of ePortfolios as a tool for assessment and professional identity development.• Supervised student theses and capstone projects in areas such as health information provision and use; public library practices and programming; eLearning; and information literacy.• Researched online learning theory and practice to inform the School’s distance learning strategy; implementing peer evaluation policy and protocol.• Served the broader professional and academic community, including practitioner presentations, professional society conference committees, reviewing for conferences and journal publications.• Principle investigator on two intramural grants focusing on the use of patient-centric and patient-provided information in diabetes care (public health and outpatient clinic) to inform electronic records design and future research questions regarding how ICTs can best reflect and facilitate the lived experience of patients and the work of chronic illness care.

• Provided qualitative and quantitative research support for two projects: Information-User Task Fit in the Diabetes Cube and Teleret Implementation Evaluation (PI: Julie Lowery)• Coordinated and scheduled project recruitment and fielding; developed data collection instruments; programmed online survey; managed qualitative and quantitative data; maintained IRB compliance.• Conducted one-on-one interviews with providers in Primary Care clinics and over the telephone.• Coded and analyzed data; wrote up findings for internal reports and referred publication.

Information Behavior in Everyday Contexts (Joan C. Durrance, PI) • IMLS grant funded project examining information practices of librarians and community problem-solving groups in Hartford, CT.• Collected data via observation and semi-structured interviewing to inform community engagement and community problem-solving.• Actively participated in literature review, research design, and protocol development.• Coordinated recruitment and fielding, managed data. • Coded and analyzed data; developed funder reports and papers for publication.

All-Literacy Websites Project• Developed research-based guidelines to assist nonprofit organizations in making their websites accessible to people of low literacy levels.• Presented guidelines at a Michigan Nonprofit Association conference workshop; published white paper through CyberMichigan.org.

Community Information Corps Program Assistant• Planned conferences and workshops; arranged speakers; assisted with program management and constituent communications.• Developed program foundational documents, operations manual, and website copy • Conducted stakeholder research, competitive assessment and document review to inform programmatic development and identify support strategies.

• Worked with creative and design teams to create marketing communications, public relations and advertising campaigns, including messaging and branding strategies• Developed successful client proposals and work plans, managed budgets, negotiated media buys, acted as account executive, copywriter, and public relations representative. • Fielded and managed research utilizing a variety of methods, including focus groups, one-on-one interviewing and ethnographic research, telephone, mail and Web-based surveys; designed research protocols and instruments to meet client needs and objectives• Collected, coded, managed and analyzed primary research data; conducted secondary and competitive intelligence research to provide insight into market environments.• Created actionable analytical reports to inform client strategy; meet marketing communication and information needs; and distribute to constituents, media and the general public; presented results and recommendations to clients, stakeholders and practitioner communities.