María S. personal email
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International experience in:Account Management:- Manage several accounts simultaneously, assuring customer satisfaction.- Customer support. Train and educate clients on platforms. Creation of user guides for external and internal use to share knowledge.- Report results and monitor campaigns.- Budgeting and billing.- Review processes and implement improvements.- Identify new opportunities.- Entertainment, fashion, sports, fintech.- Territories: Spain, Latam, United Kingdom, Russia, Portugal, Egypt, Lebanon, Czech Republic, Poland, Romania.Technical support in business solutions:-Specialization in cloud-based digital asset management systems (DAM) and content management (CM): Media Manager Services and Image.net. Experience in API, Plugins and mobile applications support.- Configuration, implementation, integration, optimization and brand sites.- Troubleshooting and search for alternatives. Reporting and tracking system issues and feature requests. Update client sites with new features.- Liaising with development team and product managers.- Support pre-sales team on demo sites.- Tests and feedback.Communication:- Organisation and support for national and international events and film releases.- Design and send of press releases.- Management, updating and maintenance of database.- Publicity materials distribution.- Coordinate photography events services.- Relationship with the media.- Experience in social media: moderation and engagement.Softwares: - Data: Office, Adobe Acrobat, CRM (Salesforce).- Tickets: Mantis, GibHub, Jira, Shortcut, Linear.- Comunicación: Intercom, Slack, Mattermost.- Design: Figma, Photoshop, Canva, WordPress, Quark Xpress.- Edition: Final Cut, Avid.- Animation: Flash.- Reporting: Oracle Reporting, Adobe Marketing Cloud, IBM Marketing Cloud.- Social media management softwares: Sprinklr, Conversocial, Social Studio.
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Customer Experience ManagerĒllu App Dec 2022 - PresentMadridWorking with: Jira, Shortcut, Linear, Intercom, Slack, Figma. -
Customer Happiness ManagerRebellion Pay Jan 2020 - Dec 2022MadridAs a stakeholder ensure close & direct communication with Business, Compliance, Product, Dev, Marketing & Growth teams. Keeping up to date with business developments and new features developed.Work closely with providers having direct & fluid communication in order to achieve goals. Evaluate and anticipate frequent asking questions to provide fast and accurate responses. Design and maintenance of bot. Optimization of workflows and processes to ensure effective delivery of… Show more As a stakeholder ensure close & direct communication with Business, Compliance, Product, Dev, Marketing & Growth teams. Keeping up to date with business developments and new features developed.Work closely with providers having direct & fluid communication in order to achieve goals. Evaluate and anticipate frequent asking questions to provide fast and accurate responses. Design and maintenance of bot. Optimization of workflows and processes to ensure effective delivery of support. Reduction in workload by automating tasks. Investigation & replication of issues to ensure ticket lands in the right department and it is prioritized correctly. Ensure rates on Google Play & Apple Store are excellent: 4.5/5 Google Play; Apple Pay 4.7/5.Selection, onboarding & training of team members. Evaluation & monitoring of the quality of service. Manage day-to-day activities, and prioritize existing processes and procedures.Measure and monitor team performance and measure customer satisfaction: Team follows up, one-to-one, set of annual goals. Reporting.Experience with: Checkout, Mambu, Veriff, Intercom, Prepaid Financial Services, Gitlab. Show less -
Customer Happiness AgentRebellion Pay Mar 2019 - Jan 2020Madrid Area, Spain
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Enterprise Solutions SpecialistGetty Images Oct 2016 - Jan 2019Londres -
Product Specialist At Getty Images - Image.Net & Media ManagerGetty Images Jun 2012 - Oct 2016London, Reino Unido
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Social Media Moderator & EngagementIcuc.Social Mar 2012 - Jan 2019London, United Kingdom
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Stage Management CrewOld Vic New Voices Apr 2012 - Jun 2012London, Reino Unido
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Sales & Support Representative ExecutiveGetty Images Feb 2010 - Dec 2011London, United Kingdom
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Stage ManagerFringe Festival May 2009 - Sep 2009Edinburgh, Reino Unido
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Press AssistantDeaplaneta Jun 2005 - Jan 2009Madrid Area, Spain -
Photography Laboratory AssistantUniversidad Francisco De Vitoria Sep 2004 - Jun 2005Madrid Area, Spain
María S. Skills
María S. Education Details
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Bachelor´S Audiovisual Communication
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Digital Marketing -
Events Management & Pr Diploma -
Msc Multimedia Communication Engineering
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Colegio Joyfe
Frequently Asked Questions about María S.
What company does María S. work for?
María S. works for Ēllu App
What is María S.'s role at the current company?
María S.'s current role is Customer Experience Manager.
What is María S.'s email address?
María S.'s email address is ma****@****ail.com
What schools did María S. attend?
María S. attended Universidad Francisco De Vitoria, University Of Westminster - Digital Marketing Institute, University Of London, Universidad Francisco De Vitoria, Colegio Joyfe.
What skills is María S. known for?
María S. has skills like Photoshop, Redes Sociales, Medios Digitales, Marketing Digital, Comunicaciones De Marketing, Blogs, Mercadotecnia En Medios Sociales, Social Media, Marketing, Publicidad, Publicidad En Internet, Mercadotecnia.
Not the María S. you were looking for?
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Maria Sirbu
Freelance Digital Marketing Specialist | Luxury Brands, Seo, Sem, Social Media And Content StrategistBarcelona
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