Maria Depro (Thomas) Email & Phone Number

Reading, Pennsylvania, United States

• Receive and inspect customer PO’s for product information, pricing accuracy and shipping methods.• Ensure all PO pricing is correct, matches customer contract pricing or has received required approval. Use Salesforce quotes for noncontract pricing.• Enter order into our Baan or SAP system choosing company assigned lead time for each product.• Final inspection of order for accuracy and send OA to customer.• Electronically save copies of OA, PO and other important documents for audit and referral purposes.• Collaborate with Sales team, update on order status, communicate issues and seek assistance when needed. • Promptly reply to customer requests for tracking, ship dates and other pertinent questions.• Keep customers informed of changes to their orders. Send revised OA when needed.• Adhere to all department regulations such as 48-hour turnaround time for submitting OA’s, receiving proper approval for all cancellation requests and credit/return requests.• Organize Outlook emails, categorize and flag. Keep detailed notes on orders that are pending approvals from Engineering, Sales, or other crucial departments.• Process credits and returns as needed. Follow all company guidelines. • Work with the Planning department and warehouse on order changes, RPO’s and expedite requests. • Work closely with Service Centers on customer PO’s requiring labor/installation.

Reading, Pennsylvania Area

• Convert Salesforce orders into SAP or BaaN database and send to manufacturing plant or warehouse. • Extensive knowledge of battery and charger configuration requirements. • Manage inventory to meet customer requested date. • Adhere to guidelines such as lead time, configuration requirements and appropriate accessories. • Liaison between salespeople, manufacturing plant and warehouses. Effectively communicate requests for urgent changes. • Fast and accurate completion of product returns and credits.

Wyomissing, Pa

• Project Manager for Blackberry to iPhone migration for Vanguard employees.• Process all wireless device needs for The Vanguard Group’s 13,000+ employees.• Apply measures to save money and lower costs for Vanguard; for example, saving over $2000 each month by canceling unneeded devices and data/voice plans.• Assist with configuration and activation of smart phones, tablets and broadband devices. Expeditious response time to client requests.• Place device orders, tag devices upon receiving, and update inventory database with accurate device status and user information.• Communicate with international providers and assist Vanguard employees in over 5 countries.• Manage essential information in Access database of over 3,000 devices.

Birdsboro, Pa

• Administrative Assistant to Vice President of Sales and Marketing. Handled travel arrangements, client meetings and presentations.• Assisted outside sales team with quotes to prospective or existing customers.• Managed customer account database by keeping records of all quotes, including contact names and address changes.• Assisted internal team members with expedited shipping of required documents and sales quotes.

Birdsboro, Pa

• Project manager for client requested changes or upgrades. Single point of contact for all internal and external departments. Met requested time-frames and maintained excellent quality of service.• Sole point of contact for large customer account base. Responsible for maintaining loyal business relationships while meeting or exceeding account renewal quota.• Adept at finding revenue opportunities by engaging customers and offering new services.• Developed extensive knowledge of client business facilities, practices and priorities in order to meet their requirements.• Developed opportunities to increase company revenue while offering new and valuable services to benefit customer.• Facilitated calls in fast-paced call center, ranging from billing inquiries to repair problems and new service installations, while receiving excellent reviews.• Extensive knowledge of company offerings and internal company departments for timely responses and profitable customer satisfaction.• Maintained high level of professionalism with customers.