Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. Accenture’s Customer, Sales & Service team brings together new experience strategies, new ways of working and transformative technologies to help companies navigate change, accelerate growth, and optimize cost by activating exceptional experiences and humanized engagement at scale across the entirety of the business.

Global Customer Experience Management Executive. I’ve worked with Fortune 500 companies on structuring and implementing customer experience management initiatives designed to drive ROI by reducing operational expenses while improving customer satisfaction scores and customer retention levels. With expertise in North America, Europe and Asia business markets (both B2B and B2C) solutions, I have worked with the world’s top brands to expand their footprint in North America, Europe and Asia including S. Korea, mainland China, Hong Kong, South East Asia, Canada, US, Near Shore, Mexico, UK, Spain, Benelux and CEMEA by designing the appropriate outsourced sales support, customer care, and technical support programs. Who We are: Teleperformance is the largest Global Contact Center Outsourcing firm serving multiple support services, including Sales Acquisition of new Customers through both OB and IB calls; Customer Care, Service and Technical Support; all aspects of Back Office non-voice support services; Tech support, Level 1 - 5; world class technology proprietary Interactive tools to enhance the customer/patient experience and development of technology interfaces and support while being recognized as the leader with the best opportunity to execute on its global corporate vision by all of the leading Industry Analysts such as Frost & Sullivan, Gartner, IDC, Ovum, and AON Hewitt/Great Place to Work globally. Teleperformance has received more awards as the top performing firm than all of its competitors combined by Frost & Sullivan. Teleperformance has approximately 300,000 employees working in 290 + Global Centers located in 81 countries, supporting over 75 different languages and dialects and interacting with 35% of the world's total population annually. www.Teleperformance.com