Maria Trespeces-Winck Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

• Drive and finalize sales opportunities while initiating expedited actions and escalations as necessary to meet customer timelines and requirements. Notable achievements include:o Facilitated the sale and implementation of new Ethernet circuits totaling $5M TCV for a client. This included leveraging a fiber solution to expedite payment wiring services, loan processing and new account openings, while enhancing employee collaboration via the MS Teams application.o Supported the transition of approximately 3,000 client sites from TDM to Ethernet service, generating ~$20M in new revenue.o Orchestrated the rollout of a client’s MPLS upgrade project to support their back-to-work strategy, overseeing 13,000 orders to completion and resulting in ~$4M in new yearly revenue.• Lead contract renewal efforts, draft contract addendums, and manage contract expiration inventories. Notably, completed a successful contract renewal for Ethernet Private Line services valued at $3.22M, supporting client data center locations and securing services for an additional 2 years.• Craft responses to RFPs and foster cross-organizational collaboration to create comprehensive solutions encompassing intricate designs, customized pricing, and tailored proposals. Collaborated with CSE to successfully close a new 100G, 10G, 1G Ethernet Private Line solution, supporting a client’s network cloud enablement strategy. Leveraged AT&T Fiber investments in carrier hotels with pre-built redundant, diverse fiber connectivity.• Establish and nurture client relationships, collaborating to meet their business goals. Provide consultative support for problem-solving and crafting strategic initiatives to enhance revenue growth and retention.• Resolve customer disputes and accounts receivable discrepancies to reduce customer frustrations.

Greater Chicago Area

• Managed and coached a team of 15 US-based GOSS Client Support Specialists responsible for supporting an account portfolio comprised of AT&T’s top clients in Finance, Healthcare & Industry Solutions.• Offered comprehensive subject matter expertise (SME) support to the GOSS Manila CSS team, which including developing and implementing validation processes to ensure clean order handoff. Provided hands-on SME support for critical complex projects and sensitive accounts.• Provided essential Tier 1 support during the COVID-19 pandemic, expediting over six hundred critical orders with an average cycle time of 2 days for all requests.• Supervised the GOSS CSS team in facilitating a custom complex deal for a large retail client, overseeing the deployment of ~1800 sites, resulting in over $80M in annual revenue for AT&T.• Visited the IBM Manila center in 2018 and 2019 to analyze processes, identify knowledge gaps, and establish process standards for the GOSS CSS Manila team.• Contributed to achieving a 68-point rating on the 2020 AT&T NPS Seller Survey, marking a fifty-nine-point increase from the previous year.• Created, updated, and managed knowledge articles, while also documenting issues, actions, diagnoses, and solutions.• Provided advanced front-line product support for clients, specializing in AT&T products including AVPN, ADI, EPLS WAN, AVTS, ANIRA, and eVPN.

Greater Chicago Area

• Collaborated with AT&T Sales Teams to contribute to annual revenue goals by ensuring client retention through exemplary customer support and timely deployments, measured by metrics.• Possessed expert-level knowledge of tooling and systems processes supporting AT&T Fiber-based IP Data products and solutions. • Partnered with IT to development and enhance tools such as ROME, GWA ad ASAP.• Executed project integration plans, including assessing customer needs, recommending integration paths, coordinating vendors, and overseeing technical integrations between systems.

Greater Chicago Area

• Offered pre-sales and post-sales support for the complete Legacy AT&T, SBC, and Bellsouth Voice services portfolio.• Enhanced the sale-to-bill cycle time and assumed responsibility for resolving customer billing disputes.• Oversaw relationships with crucial business partners including Service Management, Customer Care, Technical Sales, and Project Management.• Established an order submission guideline and conducted training sessions to enhance FSM team performance.

Greater Chicago Area

• Served as the lead Customer Advocate, addressing all client issues related to provisioning, implementation, and maintenance throughout the deployment of a client’s premier electronic trading platform.• Acted as the primary point of contact (SPOC) for both clients and service providers regarding all technical service escalations, while addressing implementation and maintenance issues.• Directed the activities of technical services, overseeing Project and Service Implementation, GCSC Client Service Management and vendor-provided implementation, provisioning, and fault management services.• Developed and maintained all MNS-related processes to gurantee client satisfaction and vendor compliance.

Greater Chicago Area

• Doubled yearly revenue from $6M to $12.5M within the sales portfolio.• Earned recognition as a 1999 and a 2000 Gold Club Receipient for outstanding sales performance, ranking in the top 20% of all Sales employees.• Sold leading-edge Data Network services and Managed Network Services to a client, ensuring their retention of top ranking as a provider of electronic trading services in the financial derivatives exchange.

Bachelor'S Degree, Political Science And Government

Education record