Maria Trespeces-Winck Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Chicago, Illinois, United States

• Drive and finalize sales opportunities while initiating expedited actions and escalations as necessary to meet customer timelines and requirements. Notable achievements include:o Facilitated the sale and implementation.
• Lead contract renewal efforts, draft contract addendums, and manage contract expiration inventories. Notably, completed a successful contract renewal for Ethernet Private Line services valued at $3.22M, supporting.
• Craft responses to RFPs and foster cross-organizational collaboration to create comprehensive solutions encompassing intricate designs, customized pricing, and tailored proposals. Collaborated with CSE to successfully.
• Establish and nurture client relationships, collaborating to meet their business goals. Provide consultative support for problem-solving and crafting strategic initiatives to enhance revenue growth and retention.
• Resolve customer disputes and accounts receivable discrepancies to reduce customer frustrations.

Greater Chicago Area

• Managed and coached a team of 15 US-based GOSS Client Support Specialists responsible for supporting an account portfolio comprised of AT&T’s top clients in Finance, Healthcare & Industry Solutions.
• Offered comprehensive subject matter expertise (SME) support to the GOSS Manila CSS team, which including developing and implementing validation processes to ensure clean order handoff. Provided hands-on SME support.
• Provided essential Tier 1 support during the COVID-19 pandemic, expediting over six hundred critical orders with an average cycle time of 2 days for all requests.
• Supervised the GOSS CSS team in facilitating a custom complex deal for a large retail client, overseeing the deployment of ~1800 sites, resulting in over $80M in annual revenue for AT&T.
• Visited the IBM Manila center in 2018 and 2019 to analyze processes, identify knowledge gaps, and establish process standards for the GOSS CSS Manila team.
• Contributed to achieving a 68-point rating on the 2020 AT&T NPS Seller Survey, marking a fifty-nine-point increase from the previous year.

Greater Chicago Area

• Collaborated with AT&T Sales Teams to contribute to annual revenue goals by ensuring client retention through exemplary customer support and timely deployments, measured by metrics.
• Possessed expert-level knowledge of tooling and systems processes supporting AT&T Fiber-based IP Data products and solutions.
• Partnered with IT to development and enhance tools such as ROME, GWA ad ASAP.
• Executed project integration plans, including assessing customer needs, recommending integration paths, coordinating vendors, and overseeing technical integrations between systems.

Greater Chicago Area

• Offered pre-sales and post-sales support for the complete Legacy AT&T, SBC, and Bellsouth Voice services portfolio.
• Enhanced the sale-to-bill cycle time and assumed responsibility for resolving customer billing disputes.
• Oversaw relationships with crucial business partners including Service Management, Customer Care, Technical Sales, and Project Management.
• Established an order submission guideline and conducted training sessions to enhance FSM team performance.

Greater Chicago Area

• Served as the lead Customer Advocate, addressing all client issues related to provisioning, implementation, and maintenance throughout the deployment of a client’s premier electronic trading platform.
• Acted as the primary point of contact (SPOC) for both clients and service providers regarding all technical service escalations, while addressing implementation and maintenance issues.
• Directed the activities of technical services, overseeing Project and Service Implementation, GCSC Client Service Management and vendor-provided implementation, provisioning, and fault management services.
• Developed and maintained all MNS-related processes to gurantee client satisfaction and vendor compliance.

Greater Chicago Area

• Doubled yearly revenue from $6M to $12.5M within the sales portfolio.
• Earned recognition as a 1999 and a 2000 Gold Club Receipient for outstanding sales performance, ranking in the top 20% of all Sales employees.
• Sold leading-edge Data Network services and Managed Network Services to a client, ensuring their retention of top ranking as a provider of electronic trading services in the financial derivatives exchange.

Bachelor'S Degree, Political Science And Government

Education record