We are the world-leaders in Guest Intelligence solutions for the hospitality industry. Our cloud-based solutions enable clients to obtain a deeper understanding of reputation performance as well as operational/service strengths and weaknesses. We provide actionable insight to increase guest satisfaction, rankings on review sites/OTAs and ultimately revenue.

• To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and• email, preparing brochures as required producing detailed proposals for events (e.g. timelines, suppliers, legal obligations, staffing and budgets)• Contracting bookings and raising invoices• Assisting in implementing the sales strategy as set by the Sales manager, and in associationwith the contracted banqueting caterers; including strategies for encouraging repeat businessand up-selling• To record the progress of all enquiries and translate into a monthly report, includingsource of business trends, enquiry conversion rates, future predicted sales and otherreports as directed by the sales manager• Overseeing the dismantling and removal of the event and clearing the venue efficiently• Post-event evaluation (including data entry and analysis and producing reports for event stakeholders)• Working together with a team of business development managers in order to take over their client’s enquiries and provide the best proposals possible. • Planning the whole season of international basketball federations (including the National Basketball Federation of Spain), Shooting, Gymnastics and Swimming Federations in the hotel- Group Reservations and organization of conferences during the Olympic Games in London in 2012

• Provided secretarial and administrative assistance to a portfolio of partners and directors• Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units for purpose of enhancing the quality of services • Ensure that clients know to use the services and provide assistance if necessary• Provide assistance in relation to classifying the efficiency level at work, determining sale space and developing the qualification of units• Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives• Prepare and make report on market analysis, competitor analysis and market trends• Being responsible to introduce the product - (new online sales platform able to connect inbound and outgoing agencies) to the US (Florida State) & South America (Peru, Venezuela, Brasil) selected outgoing companies

• EPCOT Customer Service Operations & UCF international student• Operating and being in charge of a successful flow of daily visitors 25,000 – 75,000 guests• Recognized by peers and guests for being an exceptional employee through rating cards• Learned Disney Service & Leadership basics and applied them throughout the internship

• Back Office – Switchboard • Handle guest requests and concerns promptly and with courtesy. • Maintain efficient and effective flow of information with guests and all internal departments.