Maria Venturina

Maria Venturina Email and Phone Number

Technical Support Specialist at GROU.PS Inc. @
Maria Venturina's Location
Central Luzon, Philippines, Philippines
About Maria Venturina

To achieve a challenging and rewarding career where in my skills, abilities and experience would be of a great value and offers professional growth while being resourceful, innovative and flexible.10 years experience in Call Center Environment as Level 1 and 2 CSR.Detail Oriented, organized and self-motivated Strong computer navigation skillsStrong written and communication skillsHighly Organized and ability to balance multiple tasks simultaneouslyAbility to work independently as well as part of a teamAbility to solve customer queries as well as set goals and meet objectives efficiently

Maria Venturina's Current Company Details
5starvas

5Starvas

Technical Support Specialist at GROU.PS Inc.
Maria Venturina Work Experience Details
  • 5Starvas
    Virtual Assistant
    5Starvas Jun 2015 - Present
    -Proofreads legal descriptions in system against deeds-Data Entry-Monitor email inbox (Docs inbox) for incoming documents and save them to the GreenFolders file (electronic file management system.)-Order Pre-closing Items -Request from the Closing Coordinator any additional information required to place these orders
  • Gymgroups
    Technical Support Specialist
    Gymgroups Sep 2014 - Present
    -Troubleshoots product issues and determines resolutions via email -Answering emails or support tickets via Zendesk-Process any Billing issues -Process any Cancellation and Refund-Act as a liaison between Technical Support and Development reporting high priority and critical bugs/issues
  • Nomorerack / Choxi
    Customer Service Expert
    Nomorerack / Choxi Nov 2013 - May 2015
    >Processing of Orders, Refunds and Cancellations>Doing Outbound Calls for verifying orders; callback request for follow-up orders>Trained for Supervisory Call>Answering emails or support tickets via Zendesk
  • Dts-Net, Llc
    Technical Support Engineer
    Dts-Net, Llc Dec 2013 - Dec 2014
    > Troubleshoots product issues and determines resolutions via chat, email >Chat support via Zopim Chat >Answering emails or support tickets via Zendesk>Provide support on how to set-up exchange email accounts on phone and computer used.>Home based work
  • Infinity Support
    Technical Support
    Infinity Support Feb 2012 - Sep 2013
    Ncr - National Capital Region, Philippines
    > Troubleshoots product issues and determines resolutions via chat, email and phone.> Provide support on how to set-up exchange email accounts on phone and computer used.>Assisting Virtual Private Server and Shared hosting issues.> Process any Billing issues.> Provide support in building a website and installing different application related in web hosting.
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  • East Asia Inc./Allez Bps Inc./Next Q Communications Inc.
    Technical Supervisor
    East Asia Inc./Allez Bps Inc./Next Q Communications Inc. Jan 2008 - Jan 2012
    Philippines
    > Supervise the Technical Support department and direct their daily activities>Monitor Technical Support e-mail, queue (call center), and cases>Manage the CRM system as well as gather and report support metrics>Act as a liaison between Technical Support and Development reporting high priority and critical bugs/issues>Manage complaint handling sys>Responsible for offering telephonic and desk-side help as well as delivering customer satisfaction surveys>Assist product management in developing and prioritizing enhancement lists for products by communicating repetitive customer issues and relaying customer experiences
  • Information Technology Customer Care Inc. (Itcci)
    Customer Service Representative
    Information Technology Customer Care Inc. (Itcci) Feb 2005 - Dec 2007
    Philippines
    > Troubleshoots product issues and determines resolutions via chat, email and phone. >Provides support on how to build website and market it on the Internet.>Monitoring of service level and ratings >Manage complaint handling system> Submit daily report of ratings and service level> Monitor Technical Support e-mail, queue (call center), and cases>Manage the CRM system as well as gather and report support metrics

Maria Venturina Education Details

Frequently Asked Questions about Maria Venturina

What company does Maria Venturina work for?

Maria Venturina works for 5starvas

What is Maria Venturina's role at the current company?

Maria Venturina's current role is Technical Support Specialist at GROU.PS Inc..

What schools did Maria Venturina attend?

Maria Venturina attended Far Eastern University.

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