Maria Walls Email and Phone Number
Demonstrated ability to manage a high volume of customer inquiries and deliverexceptional customer service. Excellent oral and written communication skills, with the ability to articulate informationclearly and effectively. Strong attention to detail, ensuring accuracy and thoroughness in all tasks. Proven track record of working collaboratively in a team environment to achieve goalsand objectives. Customer service-oriented, with a focus on creating positive customer experiences. Ability to make sound judgments, and decisions, and handle objections professionally.Proficient in using computers and a quick learner of new systems and technologies.
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Customer Service ConsultantLands' End Business Jul 2024 - PresentDodgeville, Wi, UsResolve customer inquiries with a high accuracy rate, handling over 20 calls daily and effectively escalating issues as needed to maintain positive customer relationships.• Utilize CRM software to accurately process and modify customer orders, optimizing operational efficiency.• Address diverse customer needs, contributing to enhanced customer satisfaction and retention.• Processed customer service requests via phone support and email support• Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
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Sales RepresentativeLands' End Sep 2023 - Aug 2024Dodgeville, Wi, UsResolve customer inquiries with a high accuracy rate, handling over 20 calls daily and effectively escalating issues as needed to maintain positive customer relationships.• Utilize CRM software to accurately process and modify customer orders, optimizing operational efficiency.• Address diverse customer needs, contributing to enhanced customer satisfaction and retention.• Processed customer service requests via phone support • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services -
Customer Service SpecialistConvergent Apr 2019 - Aug 2023Responded to customer inquiries regarding medical policy details via phone and email, ensuring clear and effective communication.• Processed and distributed customer documents with a strong commitment to meeting deadlines.• Delivered customer service focused on exceeding expectations, thereby improving customer satisfaction and loyalty.• Handled payment transactions for deductibles and coinsurance efficiently.• Provided assistance to patients with insurance-related questions, helping to resolve their concerns.
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Office AdministratorHanger Clinic Jul 2013 - Mar 2019• Managed front desk operations, providing a welcoming environment and maintaining administrative workflows.• Accurately processed patient information, verified insurance, and managed payment procedures to facilitate smooth patient registration.• Ensured compliance with billing and coding protocols to maintain accuracy and regulatory adherence.• Supported human resources tasks and contributed to staff-patient communication improvements.• Performed administrative tasks and assisted in executing business solutions• Generated data reports, enter company findings into the database and perform backups• Supported data entry across departments as requested, switching promptly to new projects
Frequently Asked Questions about Maria Walls
What company does Maria Walls work for?
Maria Walls works for Lands' End Business
What is Maria Walls's role at the current company?
Maria Walls's current role is Customer Service Specialist, Office Administrator.
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