Maria Weiss Email & Phone Number

Creating and organizing user documentation for manufacturing execution systems and enterprise applications.

Franklin, Tennessee, United States

Coordinated remediation items from dealership audits focused on facility presentation and customer interactions.

Portland, Maine Area

Analyzed and mitigated financial risk, developed operational controls for Sarbanes-Oxley compliance, measured service performance in contact centers. 6Sigma Green Belt Certified.Gathered raw data from emails and calls answered, developed operational metrics, designed interactive Data Studio Dashboards for team leads to efficiently self serve comparing operational objectives to performance.Researched fuel station contracts for implementation, audited account setup, identified fee errors, prioritized risk, coordinated corrections with operations, resulting in financial accuracy. Researched and interviewed operational teams at multiple buildings and sites, documented processes by written instructions and process flow maps, identified differences between new and existing teams resulting in analysis for consistent functions and continuous improvement.Authored step-by-step instructions for account setup and support tasks in new platform interface, which enabled operations staff to cross train and learn new platform more efficiently.

Greater Nashville Area, Tn

Wrote site IT policies for Sarbanes-Oxley compliance, executed user security reviews.Authored step-by-step instructions for account setup and support tasks in new platform interface, which enabled operations staff to cross train and learn new platform more efficiently.Researched and documented errors and inefficiencies in new financial interface, authored user requirements for interface bugs and enhancements, allowing IT development team to effectively prioritize.

Hemlock, Michigan And Clarksville, Tennessee

Onboarded new employees providing orientation and operator training, maintained operational documentation.Authored standard operating procedures, process manuals, tests and presentations for employee training, facilitated a consistent training process to reach operator certification and advancement.Identified processes and documentation with operators, engineers and plant managers, evaluated manufacturing standards with documentation created, ensuring compliance for ISO certification.Administered industrial safety courses including forktruck, department safety meetings and behavior observation training classes to meet OSHA regulations and plant standards.Harvested polycrystalline silicon, cleaned and prepped reactor for next production run.

Master Of Arts, Communication & Digital Media, 3.86

Bba, Quality Management

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