• In charge of Reservations Department • In charge of e-commerce • In charge of revenue management and weekly / monthly forecasts & yearly Budget• Competition monitoring• Create and implement pricing strategy.• Inventory maintenance• Rate loading

• Installation & Configuration of Opera Software • Opera Training for hotel’s employees

In charge of two properties – Westin Resort & Romanos, A Luxury Collection ResortSpecial Projects & Duties:• Create and implement pricing guide• Inventory maintenance• Rate loading

In charge of Front Desk, Guest Relations, Telephone Operators, Porters and Reservations.Special Projects & Duties:Part of the opening team implementing Mövenpick StandardsSetting up Reservations Department, Guest Service Centre and Quality Program In charge of e-commerce In charge of revenue management and weekly / monthly forecastsInstallation and configuration of new PMS (Opera)

In charge of Front Desk, Telephone Operators and Porters.Special Projects & Duties:Implement credit policies & proceduresImplement check in / check out proceduresImplement guest data profile history proceduresPMS (Fidelio) trainerResponsible for travel agent invoices and payments

In charge of corporate accounts, negotiating business agreements, contact person for company demands, intense search for potential new customers.

Special Projects & Duties:•Re – opening after a one-year renovation process•Night/Duty Manager •Departmental Trainer•Implementation of up-selling programs and procedures.

In charge of Front Desk, Telephone Operators and Concierge.Special Projects & Duties:Responsible for Training and Development of Front Office TeamDuty Manager Systems and Profiles ManagementCost control