• Led coordination efforts with marketing, administration, and sales teams for strategic project planning and monitoring, ensuring alignment with objectives and key results (OKRs).• Oversaw data analysis and prepared executive reports to support informed management decision-making.• Managed procurement processes, accounts payable collections, and after-sales service for over 200 international clients via telephone and email.• Successfully reduced membership cancellations by 20% through effective dialogue and negotiations, adhering to company policies.

• Identified organizational opportunity areas, leading to the development and standardization of five improvement processes.• Managed projects and procurement activities, ensuring timely and cost-effective delivery.• Coordinated and oversaw various human resources activities, including recruitment, employee relations, and performance management.• Administered housing apartments, ensuring efficient operations.• Prepared and reviewed legal documents to ensure compliance and accuracy.• Implemented file control systems and enhanced the institutional image.• Organized and coordinated events to promote organizational goals.• Managed payment projections, petty cash, and monitored milestones and work orders to ensure project success.

• Optimized organizational activities and managed executive agendas.• Planned quarterly budgets and monitored key performance indicators.• Managed and updated information on the State Transparency Website.• Coordinated the Handover-Reception process to ensure seamless transitions.• Updated and maintained material assets and inventory records.• Implemented efficient file management systems.• Prepared executive reports and statistical analyses.• Provided exceptional customer service.

• Integrated the Logical Framework Methodology (LFM) into the Institute's policies and financial programs.• Developed informative materials and conducted mediation talks across four cities.• Prepared statistical and executive documents, overseeing the Performance Indicator Monitoring System and the Internal Control System.

• Developed analysis of legislative reforms across Federal Entities.• Reviewed feasibility of proposals within the State's Parliament, according to local law and regulations.• Prepared comprehensive executive reports.