A motivated, innovative Business Analyst with +14 years of experience in technical support, analytical functions and customer focus within the Cable Communications Industry. Solution-driven, detail oriented and able to multi-task with ease. A results-oriented self-starter who works well under pressure and is a dedicated team player with a passion to meet deadlines. Reliable, friendly, energetic and adaptable to various work environments. Core competencies include: • Communication Skills• Tracking & Organizational Skills • Analyzing & Investigating• Decision-making • Interpersonal Skills• Bilingual in English, Portuguese and Spanish