Maribel Salgado Email & Phone Number

2900 W. Ferdinand Street, Chicago, Il 60612

Responsible for the recording and implementation of landscaping maintenance and snow removal service agreements into the Contract Management and billing databases.Administer the timely and accurate execution of commercial and residential agreements.Analyze contract requirements, terms and conditions, and pricing to ensure compliance with appropriate laws, regulations, corporate policies, business units, and consumers.Prepare and maintain records and files documenting contract performance & compliance.Monitor the Lifecycle of contracts from initiation to award, billing, and renewal process.Track authorizations and correspondence including contract status and owner deliverables.Work on complex issues and perform an in-depth analysis to meet client requirements.Support Account Managers in administrative duties including invoicing, daily sheet management, subcontractor management, and certificate of insurance (COI) management.Run and review reports with upper management: Sales and Profits and Aging Accounts.Manage accounts receivable for 600+ clients and accounts payable for subcontractors. Track Subcontractor COI’s, W-9’s, and signed agreements. Upload files to share drives.Prepare billing documentation and monitor outstanding invoices and unapplied funds.Ensure proper handling of invoices to clients. Reach out to clients on past due invoices.Responsible for the procurement of plants, flowers and material for construction and enhancement projects by creating purchase orders and loading requests via SharePoint.Assist field supervisors with scheduling jobs and track the service information for updates.Track MBE/WBE (Minority/Women Owned Business Enterprise) information related to municipal contracts. Ensure compliance, client requirements, and policies are met. Request for State and City permits: Lane Closures, Public Right of Way, and Forestry.

225 W. Randolph Street, Chicago, Il, 60606

Supervised a team and trained new hires. Reviewed company policies and procedures. Implemented procedures to improve SLA’s and reduce cycle time from 3 days to 24 hrs.Coordinated the hiring process: reviewed resumes, recruited candidates, and conducted interviews, made offers, onboarding, obtained company badge & swipe card, and provided access to system applications. Ensured compliance with Sarbanes Oxley.Managed and approved personal time requested, timesheets for payroll, and schedules. Tracked, reported, and followed-up on employee performance appraisal process.Conducted meetings, ran reports, and communicated process times to upper management.Reviewed customer contracts for accuracy and completeness. Provided countersignature.Approved contractual documents to ensure adherence to company policy, satisfaction of customer specifications and protection of company contractual posture. Performed audits.Partnered with AT&T Legal and Product Management to execute customized contracts.Provided “End of Month” coverage to ensure escalations and project deadlines were met.Created M&P’s for proper contract handling and data entry into several applications.Conducted on-line training sessions which enhanced current processes, methods, and procedures for both the department and among the Sales Teams.

225 W. Randolph Street, Chicago, Il, 60606

Responsible for the recording and tracking of all contractual information for multiple business units into the Contract Management (ROME/ECRM) Siebel database.Supervised both the Contract Management Helpdesk and Mail Teams.Provided timely response and detail information to client issues, concerns, and status inquires received via email or by phone. Reduced cycle time from 72 hours to 24 hours.Offered helpdesk support to all Sales channels to ensure proper submission of contracts, especially during “End of Month” and E-Rate season.Managed the Team’s Mailboxes and delegated workload accordingly. Prepared work schedules and responsibilities to provide a high level of customer service.Generated daily reports to ensure all incoming contracts and supporting documentation were routed to the appropriate teams for proper handling.Maintained department’s Share Drive. Reported technical issues to the IT Services desk.

225 W. Randolph Street, Chicago, Il, 60606

Recorded and tracked all contractual information for multiple business units into the Contract Management (ECATS) database.Managed the central repository of Data, Voice, Usage, and Long Distance contracts.Entered pertinent customer data and sales information into multiple systems for review, processing and servicing. Engaged & assisted Sales with inaccurate information provided.Ensured compliance from AT&T Legal and regulatory guidelines for retail and wholesale clients, municipals, schools & libraries, financial institutions, and MBE/WBE businesses.Provided helpdesk support to all Sales segments, Account Managers, and Business Office.Implemented Usage agreements into the Customer Billing Relationships (CBR) database.Investigated and provided quick resolution to billing and implementation errors.Established a new contract data entry record processing 90 contracts in an 8-hour day.

161 N. Clark, Chicago, Il, 60601

Provided technical support to users on a Windows 98, Windows 95, Windows NT 4.0, and Novell Netware environment.Assisted in hardware and software installation, configuration, and upgrades for both desktop and laptop.Responsible for the ordering and asset tracking of hardware equipment and software applications and licenses for employees by utilizing the Ulysses on-line system.

Information And Decision Sciences, Management Information Systems

Activities and Societies: Member of Latin American Recruitment and Educational Services program (LARES)Ameritech Scholarship Recipient.

High School Diploma, General Studies, A Honor Roll

Activities and Societies: Student Council, French Club, Orchestra Club