I'm a respected and accomplished professional, with over 15 years of experience in the banking industry, to include 10 years of banking management experience. I am passionate in bringing groups and teams together while promoting a collaborative environment, and surpassing service goals and expectations. Until recently, I was the California Market Manager for a centralized National team, which provided support to all Lines of Business of the bank. In this role, I played an integral part in the development of the team and program, to include hiring and procedures development. Successes include:• Launch of the program, with a steady increase of the Service Level Agreement to 98% • Processing of 3000+ requests monthly• Growth and development of 13 direct reportsI am recognized by colleagues as:• A logical thinker, while incorporating past experiences• Detail-oriented• Motivated• Team player• An excellent communicatorCompetencies: Bilingual, Management, Banking and Loan Operations, New Accounts, Microsoft Office, Process Management, Knowledge transfer, Collaboration