Maribel Olvera Email & Phone Number

Jacksonville, Florida, Us

Westwood, Ma, Us

*Improve alignment across teams and optimization of resources with the development and execution of macro planning and operating model.*Drive purpose, transparency, and accountability across the organization through thoughtful implementation of an OKR and KPI framework.*Accelerate the achievement of our GTM goals through the implementation of a product release management model that allows clients and prospects to get the right product at the right time.*Drive execution of cross-functional complex goals by building and executing a Key Initiative program that supports the organization's objectives while developing leadership at all levels through our Program and Project Management Team.*Advance the company's ability to rapidly learn from its product-led-growth efforts by building and leading a stakeholder-centric Business Intelligence focused on information-driven decision making.*Ensure a 360-degree view of our users, prospects, customers, and partners by leading the implementation and ongoing evolution of our CRM and ERP infrastructure. *Improve our customers' and partners' satisfaction and engagement levels by driving awareness through the voice of the customer programs and building a world-class customer service team.

Westwood, Ma, Us

Westwood, Ma, Us

*Oversees execution of client business strategy and is responsible for delivering on revenue growth rates of 20%*Through outstanding customer management strategies achieves 99% client retention and 95% customer satisfaction.

Joined ExamSoft in 2006 when Examsoft was under 10 people. Through the years, she mastered new roles and eagerly accepted new challenges. Some of her prior positions included: Project Manager, Client Support Manager, Operations Manager and most recently, Director of Operations.

As Director of Operations, Maribel leads the team that maintains business partnerships and customer relationships in an efficient and effective manner that supports company initiatives. Managing day-to-day operations, the team ensures the timely and effective implementation of ExamSoft's products and services. Responsible for fostering a positive work environment that supports collaboration and a team approach, Maribel drives performance results, managing process and product improvements as well as team quality and productivity standards and metrics. Working collaboratively with project teams on strategic deliverables, she is able to identify and implement opportunities to achieve benefits for clients and increase customer feedback.

Boca Raton, Fl, Us

Master Of Business Administration, Operations Management

Engineering, Industrial