Disseminated information regarding trends in technology and IT applications to internal management and associated schools and parishesAssisted teachers in ensuring that minimum competencies of curriculum related technology is mastered by students in grades K-8Diagnosed problems and facilitated repairs on school equipment consisting of 175 networked computers, 35 printers, Windows NT servers, scanners, digital equipment, printers, Smartboards and laptopsProvided networking solutions using TCP/IP protocols and maintained IT Security

Supervision of 5 employees within Quality/Training to monitor departmental process flowsTested new software and hardware for departmental improvementsPerformed reengineering and strategic planning for three diversified products consisting of claims, operations, and marketing Reduced processing costs by eliminating rework which dramatically improved external survey results 19% in a 10 month periodDeveloped an “Incentive Program” to increase productivity levels for all operating units consisting of approximately 330 employeesIntroduced quality standards and team work resulting in documented work processes, streamlined work flow and improved communicationPerformed monthly financial statement preparations and account analysis