• Lead organizational change management work and team, which includes one staff member, other staff, and consultants across multiple project teams (i.e., assets, entities, and relationships teams).• Create and lead change strategies and plans including stakeholder identification, analysis, and engagement; communications; training needs analysis and plans for all changes and releases, resistance management; coaching and sponsorship.• Identify change impacts, dependencies, and linkages… Show more • Lead organizational change management work and team, which includes one staff member, other staff, and consultants across multiple project teams (i.e., assets, entities, and relationships teams).• Create and lead change strategies and plans including stakeholder identification, analysis, and engagement; communications; training needs analysis and plans for all changes and releases, resistance management; coaching and sponsorship.• Identify change impacts, dependencies, and linkages across products for all impacted parties and users.• Manage changes to ensure all impacts are considered and managed, working collaboratively with leads, staff, partners, internal and external parties. Show less

• Manage and support all planning activities for the Change Management team as the team’s Scrum Master.• Support the adoption of Change Management capabilities within the product teams through the coordination of training on change plans.• Update BC Government, BC Registries external website.• Create and maintain the internal website for all staff training material and other support documentation.• Coordinate and support the work to refine the client support processes across the… Show more • Manage and support all planning activities for the Change Management team as the team’s Scrum Master.• Support the adoption of Change Management capabilities within the product teams through the coordination of training on change plans.• Update BC Government, BC Registries external website.• Create and maintain the internal website for all staff training material and other support documentation.• Coordinate and support the work to refine the client support processes across the business and technical teams. Show less

Greet and engage with all individuals entering the COVID-19 vaccination clinic to ensure their attendance at the site is essential and to ensure non-essential visitors understand entrance restrictions. Supports the safety of all who attend the site, by communicating information about site access limitations related to COVID-19 in a thoughtful and informative manner.

Directed all sales activities for the Wilson’s Group of Companies, including Charter Services, Scheduled Services, and Sightseeing tours.• Fostered relationships with international tour wholesalers, online travel agents, receptive tour operators, charter services customers, and industry partners.• Led a strong charter sales team, fostering a collaborative environment that improved productivity, individual accountability, and team morale.• Supervised a call centre sales team that… Show more Directed all sales activities for the Wilson’s Group of Companies, including Charter Services, Scheduled Services, and Sightseeing tours.• Fostered relationships with international tour wholesalers, online travel agents, receptive tour operators, charter services customers, and industry partners.• Led a strong charter sales team, fostering a collaborative environment that improved productivity, individual accountability, and team morale.• Supervised a call centre sales team that provided information, booking assistance, and customer care for a variety of travel partners, wholesalers, tour operators, and consumers.• Created and finalized quotes to complete deals between company vendors and customers.• Facilitated bi-weekly sales meetings resulting in a formalized meeting structure. Show less

Directed all internal and external communications for a company with over 900 employees.• Prepared and implemented media strategies, led the creation of marketing campaigns, served as media liaison, and directed the publication of promotional materials.• Designed strategic communication plans for various social media platforms, leading to a significant increase in engagement.• Developed and rolled out a strategic marketing plan for the community charter bus services that directly… Show more Directed all internal and external communications for a company with over 900 employees.• Prepared and implemented media strategies, led the creation of marketing campaigns, served as media liaison, and directed the publication of promotional materials.• Designed strategic communication plans for various social media platforms, leading to a significant increase in engagement.• Developed and rolled out a strategic marketing plan for the community charter bus services that directly contributed to a revenue growth of 45% over previous year.• Aided senior leadership by providing administrative support as required.• Cultivated and maintained positive working relationships with employees and freelance personnel.• Founding member of the Pacific Western Group of Companies social media committee• Vice-chair of the corporate communication team tasked with communicating milestones and other updates for the corporate fleet management program (Project Re-Torque).• Leveraged strong change management and communications expertise as a key member of the company’s ERP implementation team (Project Compass). Contributions included SOP documentation, employee engagement activities, technical writing (i.e., SMI user guides), and executive management and stakeholder presentations.• Promoted in May 2013 from Senior Transportation Specialist to Director, Communications Show less

Supervised ferry service daily operation, ensuring efficient and effective service in accordance with the published schedule. • Implemented schedule changes to accommodate the requirements of festivals and special events.• Administered shift and vacation schedules for crew members and the administration and submission of payroll information.• Identified and corrected performance and personnel issues to reduce impact to operations.

Delivered key objectives for Halifax Transit by managing the implementation of strategic capital improvements.• Provided project management expertise and thought leadership for a variety of transit-related projects, ensuring deadlines and objectives were met.• Drafted briefing notes for transit executive to present to council for approval.• Facilitated meetings with a variety of stakeholder regarding various transit-related projects, issues, and opportunities.• Built… Show more Delivered key objectives for Halifax Transit by managing the implementation of strategic capital improvements.• Provided project management expertise and thought leadership for a variety of transit-related projects, ensuring deadlines and objectives were met.• Drafted briefing notes for transit executive to present to council for approval.• Facilitated meetings with a variety of stakeholder regarding various transit-related projects, issues, and opportunities.• Built partnerships with the community and provided leadership and direction with processes related to engaging the public in transit planning, design, and service delivery. Show less

Managed all transportation for the 2011 Canada Games resulting in effective Games-time service. • Prepared and executed a transport plan by working collaboratively with the volunteer transport group, government partners and stakeholders.• Created and implemented transportation-related policies and procedures concerning all aspects of athlete and venue transportation in collaboration with applicable stakeholders and partners.

Organized all administrative activities and provided direction on protocol in a complex environment.• Led all customer service and satisfaction initiatives as a member of the senior leadership team.• Managed a games-time call centre and coordinated meetings relating to the Olympic operations.

Responsible for the overall sales and operation of a successful charter bus operation.• Formulated division budgetary and operational objectives and monitoring performance against established objectives.• Coordinated division planning, operational, administrative, and financial control activities.• Engaged existing and potential charter customers (tour and travel, meetings and incentive, corporate, pro sports, etc.) to increase market share, ensure service standards were met; annual… Show more Responsible for the overall sales and operation of a successful charter bus operation.• Formulated division budgetary and operational objectives and monitoring performance against established objectives.• Coordinated division planning, operational, administrative, and financial control activities.• Engaged existing and potential charter customers (tour and travel, meetings and incentive, corporate, pro sports, etc.) to increase market share, ensure service standards were met; annual rates negotiated, and follow-up contracts prepared accordingly. • Planned and executed successful employee and client events by sourcing out and working with reliable vendors and hospitality services.• Hired, trained, evaluated and supervised all charter coordinators. Show less

Led the development and implementation of the annual marketing plan.• Created and implemented various marketing initiatives, programs, and activities to increase sales and product awareness. • Developed print collateral and promotional items for distribution and trade shows and sales calls. • Represented Pacific Western at various trade shows and sales missions.

Responsible for daily operations of charter tour department including quotations, confirmations, tour planning and scheduling.• Developed the annual marketing plan, attended various trade-related events and assisted in various marketing activities including creation of promotional literature and budgeting. • Represented Pacific Western at various consortia and government sponsored meetings and functions and liaised with clientele and other departments/divisions on an ongoing basis.