Marica Chen Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, Us

1. Quality Management- Implemented new quality assurance (QA) procedures for the Independent Compliance Testing (ICT) teams, including standard operating procedures, checklists, training, resulting in consistency and quality in BSA/AML and regulatory compliance test execution- Advocate for quality improvement initiatives with regulatory compliance impact, such as the compliance risk assessment process, in which QA participated- Developed and lead training for ICT program regarding quality standards and expectations2. Program Leadership - Strategy-- Drive group direction and its contribution to ICT which benefits Compliance and SoFi--- Create team vision with team--- Craft team mission to drive purpose--- Align team’s Objectives and Key Results (OKRs) with SoFi’s, ICT’s and leaders’ priorities to maximize value delivery for work performed- Regulatory Compliance Assurance-- Oversee the check and challenge scope of ICT reviews to ensure that the work is scoped properly, meets regulatory expectations, adheres to policies and procedures, and is per the approved ICT Plan resulting in quality focused work from the start-- Oversee the check and challenge of test scripts of federal banking regulations reviews to ensure that tests are reasonably designed to achieve desired outcomes resulting in less cycle time waste-- Ensure completeness and accuracy of conclusions and findings arising from ICT reviews based on work paper review- Compliance Program Management-- Monitoring Program process--- Developed process framework for data analytics key risk indicators (KRIs) to be developed--- Implemented process for KRIs-- Compliance Risk Assessment process--- Identified need for quality improvement project and advocated for it--- Collaborating successfully with Compliance Risk Assessment team, now implementing quality planning project with team director- People-- Manage team, setting goals and priorities, providing feedback-- Provide coaching and mentoring

Like so many others, I took a much needed break after the very stressful pandemic. The pandemic required so much effort, juggling innumerable demands and changes at work and at home. During those dynamic times, I forgot to take care of myself. I rested and regrouped, and I am getting ready for what's next. I acknowledge the privilege that it was for me to be able to take time to rest and regroup.

San Francisco, Ca, Us

1. Led staffed engagements covering all aspects of quality assurance program: - Annual risk assessment: Formal process derived residual risks for reviewable universe- Review topic proposals, schedule: Process distilled risk assessment results into areas for review in coming year; proposals presented to and approved by S+C senior leadership team- Compliance reviews: QA ensured adherence with guidance, such as FFIEC Bank Secrecy Act Anti-Money Laundering Examination Manual, Commercial Bank Examination Manual, Bank Holding Company Supervision Manual, SR 12-17 / CA 12-14 Consolidated Supervision Framework for Large Financial Institutions, SR 95-51 (SUP) Rating the Adequacy of Risk Management Processes and Internal Controls at State Member Banks and Bank Holding Companies, and AD 07-23/CA Admin 07-11 Guidance for Reserve Bank Quality Management Frameworks -- Scope: Defined scope of work, including relevant guidance to be tested, compliance criteria, review schedule, and testing team-- Test design and execution: Led teams conducting bespoke testing; conducted data aggregation and analysis; debriefed and vetted results with team-- Report: Communicated review results in formal memorandum to S+C executives-- Closing meeting: Presented results to S+C senior leaders -- Full cycle: Monitored corrective actions and ensured effective remediation2. Improved quality management program via projects such as modernizing review types for more focused and efficient reviews, shorter scope memo templates, more efficient report memo templates, and review staffing exchange program to bring in subject matter experts 3. Participated actively in Federal Reserve System QA Community of Practice (QACoP) to standardize practices across Reserve Bank System assurance teams, such as for review types, material finding and finding definitions, and reports 4. As compliance subject matter expert, coached S+C staff regarding quality standards

San Francisco, Ca, Us

1. Completed examination assignments at four of the eight LISCC firms2. Leveraged knowledge of safe and sound governance and controls expectations to assess major financial institutions’ compliance effectiveness, for example: - Assessed whether risk management practices were in accordance with Regulation YY - Evaluated the Enterprise Risk and Audit Committees governance and oversight effectiveness; reviewed board oversight of risk-control infrastructure related to firm-wide compliance program- Determined reliability of internal audit work; concluded upon adequacy of firm remediation and found areas of risk which resulted in suggestions for follow-up review- Reviewed adherence to FFIEC’s expectations regarding the risk assessment (Bank Secrecy Act/ Anti-Money Laundering (BSA/AML))- Tested internal audit process and methodology, completeness and accuracy of control design and operational effectiveness work products, and audit reports against expectations outlined in SR 13-1 Supplemental Policy Statement on the Internal Audit Function and Its Outsourcing; detected emerging issues for future follow up3. Special assignment regarding SR 21-3 Supervisory Guidance on Board of Directors' Effectiveness which interfaced with other supervisory teams to ensure that the guidance was well-understood and incorporated into firm examinations

San Francisco, Ca, Us

1. Led project to understand credentials technology for physical access security and to describe how to deploy the credentials in a pilot resulting in better understanding of the subject by executive management. Pilot approved for implementation in early 2012.

Newark, California, Us

1. Owned the product market strategy for insurance data quality analytics product with $3.9 million in targeted revenue. 2. Created and led client outreach campaign, to develop awareness and prepare for the launch of the data quality analytics product under development.

Bozeman, Montana, Us

1. Drove efficiency in operations and reduced $26M annual production data costs by 10% over two years by centrally negotiating data contracts for FICO. 2. Cultivated and managed relationships with 36 data companies; signed three data providers for total cost of $15,000 vs. market list price of $250,000.

Bozeman, Montana, Us

1. Managed originations software and analytic product lines with $16M in annual revenue.2. Defined product market strategy, road map and functional requirements. 3. Responsible for understanding clients’ business needs and translating these into product requirements, which required an understanding of market landscape and how institutions operate. 4. Led launch of first “Small Business Scoring Component” to meet demands of large financial services institution client which resulted in new model sale. 5. Led launch of first release Capstone Decision Accelerator in 4Q 2004. Employed rapid iterative development cycles in order to ensure quality, usability and timely release.

Doctor Of Law - Jd, Law

Bachelor Of Arts - Ba, English Language And Literature, General