Maricar De Castro

Maricar De Castro Email and Phone Number

L and D Services Specialist @ Merck Group
Taguig, NCR, PH
Maricar De Castro's Location
Taguig, National Capital Region, Philippines, Philippines
About Maricar De Castro

I am a Lead HR Service Admin at Honeywell, where I support the global learning and development team with my Customer care and verification skills. I have more than six years of experience in providing customer service, email, online support, and background checks in the RPO and BPO industry.My passion is to enhance the employee experience and facilitate their growth and development. I am skilled in problem solving, written communication, and attention to detail. I am always eager to learn new things and take on new challenges. I hold a Bachelor's degree in Marketing from Taguig City University.

Maricar De Castro's Current Company Details
Merck Group

Merck Group

View
L and D Services Specialist
Taguig, NCR, PH
Website:
merckgroup.com
Employees:
31759
Maricar De Castro Work Experience Details
  • Merck Group
    L And D Services Specialist
    Merck Group
    Taguig, Ncr, Ph
  • Merck Group
    L&D Services Specialist
    Merck Group May 2024 - Present
    Philippines
    Mainly responsible for reporting and managing inquiries using tools and systems in response to requests from business sectors and the HR organization, while understanding confidentiality requirements due to the sensitive nature of personnel data, and continuously seeking opportunities for improvement and efficiency.
  • Honeywell
    Lead Hr Service Admin
    Honeywell Sep 2023 - Mar 2024
    Philippines
    As a Learning & Development (L&D) Admin, I provide efficient administrative support for the L&D team.
  • Sterling
    Verification Specialist
    Sterling Oct 2014 - Sep 2023
    Canada
    We provide an accurate employment background check on behalf of our high profile clients and ensures that the information provided by their cadidates are valid.
  • Techmedia (Homebased)
    Customer Support And Verification Specialist
    Techmedia (Homebased) Dec 2017 - Jul 2019
    Philippines
    As a Customer Support & Verification Specialist, my responsibilities include processing online payments, verifying transactions, and providing client care by responding to inquiries. I reach out to customers to confirm their payments and purchases. Additionally, I handle inbound calls, chats, and emails, providing assistance to clients who require support with their services.
  • Alorica
    Customer Service Representative
    Alorica Sep 2013 - Oct 2014
    Philippines
    I attend to customer inquiries, resolve issues with cable boxes, create tickets, promote product upgrades, update records, achieve objectives, handle billing matters, and offer assistance to new team members.
  • Telus
    Customer Service Representative
    Telus Feb 2013 - Jun 2013
    My responsibilities includes informing clients about procedures, answering inquiries, adjusting sales scripts to meet individual needs, explaining products or services, opening customer accounts, maintaining accurate customer records, and resolving any product or service-related issues efficiently and effectively. Adjust sales scripts to tailor the conversation to the specific needs and interests of individual clients, maximizing engagement and effectiveness. Expedite corrections or adjustments… Show more My responsibilities includes informing clients about procedures, answering inquiries, adjusting sales scripts to meet individual needs, explaining products or services, opening customer accounts, maintaining accurate customer records, and resolving any product or service-related issues efficiently and effectively. Adjust sales scripts to tailor the conversation to the specific needs and interests of individual clients, maximizing engagement and effectiveness. Expedite corrections or adjustments as needed and follow up with clients to ensure satisfactory resolution. Show less
  • Starbucks
    Barista
    Starbucks Sep 2009 - Jun 2012
    Philippines
    My key responsibilities include greeting customers warmly, taking orders, and delivering personalized service efficiently. Following company recipes meticulously, baristas prepare high-quality espresso shots and other beverages with precision and consistency, maintaining the highest standards for taste, presentation, and temperature. They also uphold strict sanitation and safety guidelines to ensure a clean and hygienic workspace. Collaboration with team members is essential to ensure smooth… Show more My key responsibilities include greeting customers warmly, taking orders, and delivering personalized service efficiently. Following company recipes meticulously, baristas prepare high-quality espresso shots and other beverages with precision and consistency, maintaining the highest standards for taste, presentation, and temperature. They also uphold strict sanitation and safety guidelines to ensure a clean and hygienic workspace. Collaboration with team members is essential to ensure smooth operations, including tasks like restocking supplies and equipment cleaning. While previous experience is preferred, a friendly demeanor, attention to detail, and willingness to learn are crucial qualities for success in this role. Show less

Maricar De Castro Education Details

Frequently Asked Questions about Maricar De Castro

What company does Maricar De Castro work for?

Maricar De Castro works for Merck Group

What is Maricar De Castro's role at the current company?

Maricar De Castro's current role is L and D Services Specialist.

What schools did Maricar De Castro attend?

Maricar De Castro attended Taguig City University.

Who are Maricar De Castro's colleagues?

Maricar De Castro's colleagues are Barbara Poinard, Muralikrishna Nagaraja, Wu Ling, Rafael Melo Pacheco, Il-Ku Kim, Gamaliel Orozco Oviedo, Deepa P.

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