Maricar De Castro Email and Phone Number
I am a Lead HR Service Admin at Honeywell, where I support the global learning and development team with my Customer care and verification skills. I have more than six years of experience in providing customer service, email, online support, and background checks in the RPO and BPO industry.My passion is to enhance the employee experience and facilitate their growth and development. I am skilled in problem solving, written communication, and attention to detail. I am always eager to learn new things and take on new challenges. I hold a Bachelor's degree in Marketing from Taguig City University.
Merck Group
View- Website:
- merckgroup.com
- Employees:
- 31759
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L And D Services SpecialistMerck GroupTaguig, Ncr, Ph -
L&D Services SpecialistMerck Group May 2024 - PresentPhilippinesMainly responsible for reporting and managing inquiries using tools and systems in response to requests from business sectors and the HR organization, while understanding confidentiality requirements due to the sensitive nature of personnel data, and continuously seeking opportunities for improvement and efficiency. -
Lead Hr Service AdminHoneywell Sep 2023 - Mar 2024PhilippinesAs a Learning & Development (L&D) Admin, I provide efficient administrative support for the L&D team. -
Verification SpecialistSterling Oct 2014 - Sep 2023CanadaWe provide an accurate employment background check on behalf of our high profile clients and ensures that the information provided by their cadidates are valid. -
Customer Support And Verification SpecialistTechmedia (Homebased) Dec 2017 - Jul 2019PhilippinesAs a Customer Support & Verification Specialist, my responsibilities include processing online payments, verifying transactions, and providing client care by responding to inquiries. I reach out to customers to confirm their payments and purchases. Additionally, I handle inbound calls, chats, and emails, providing assistance to clients who require support with their services.
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Customer Service RepresentativeAlorica Sep 2013 - Oct 2014PhilippinesI attend to customer inquiries, resolve issues with cable boxes, create tickets, promote product upgrades, update records, achieve objectives, handle billing matters, and offer assistance to new team members. -
Customer Service RepresentativeTelus Feb 2013 - Jun 2013My responsibilities includes informing clients about procedures, answering inquiries, adjusting sales scripts to meet individual needs, explaining products or services, opening customer accounts, maintaining accurate customer records, and resolving any product or service-related issues efficiently and effectively. Adjust sales scripts to tailor the conversation to the specific needs and interests of individual clients, maximizing engagement and effectiveness. Expedite corrections or adjustments… Show more My responsibilities includes informing clients about procedures, answering inquiries, adjusting sales scripts to meet individual needs, explaining products or services, opening customer accounts, maintaining accurate customer records, and resolving any product or service-related issues efficiently and effectively. Adjust sales scripts to tailor the conversation to the specific needs and interests of individual clients, maximizing engagement and effectiveness. Expedite corrections or adjustments as needed and follow up with clients to ensure satisfactory resolution. Show less -
BaristaStarbucks Sep 2009 - Jun 2012PhilippinesMy key responsibilities include greeting customers warmly, taking orders, and delivering personalized service efficiently. Following company recipes meticulously, baristas prepare high-quality espresso shots and other beverages with precision and consistency, maintaining the highest standards for taste, presentation, and temperature. They also uphold strict sanitation and safety guidelines to ensure a clean and hygienic workspace. Collaboration with team members is essential to ensure smooth… Show more My key responsibilities include greeting customers warmly, taking orders, and delivering personalized service efficiently. Following company recipes meticulously, baristas prepare high-quality espresso shots and other beverages with precision and consistency, maintaining the highest standards for taste, presentation, and temperature. They also uphold strict sanitation and safety guidelines to ensure a clean and hygienic workspace. Collaboration with team members is essential to ensure smooth operations, including tasks like restocking supplies and equipment cleaning. While previous experience is preferred, a friendly demeanor, attention to detail, and willingness to learn are crucial qualities for success in this role. Show less
Maricar De Castro Education Details
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Marketing/Marketing Management, General
Frequently Asked Questions about Maricar De Castro
What company does Maricar De Castro work for?
Maricar De Castro works for Merck Group
What is Maricar De Castro's role at the current company?
Maricar De Castro's current role is L and D Services Specialist.
What schools did Maricar De Castro attend?
Maricar De Castro attended Taguig City University.
Who are Maricar De Castro's colleagues?
Maricar De Castro's colleagues are Barbara Poinard, Muralikrishna Nagaraja, Wu Ling, Rafael Melo Pacheco, Il-Ku Kim, Gamaliel Orozco Oviedo, Deepa P.
Not the Maricar De Castro you were looking for?
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Maricar De Castro
Attended Polytechnic University Of The PhilippinesNational Capital Region, Philippines -
Maricar De Castro
Makati -
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