Maricar De Guzman work email
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Maricar De Guzman personal email
Experienced Senior Technical Support Specialist with a demonstrated history of working in the outsourcing/offshoring industry.
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Senior Technical Support SpecialistCloudstaff Feb 2020 - Sep 2021 -
Customer Service Team LeadSutherland Oct 2019 - Feb 2020Team Lead for US Telco Account -
Technical Support Team LeadSutherland Nov 2016 - Oct 2019Microsoft Office Answer Desk -
Escalation EngineerSutherland May 2016 - Nov 2016o Respond to incoming calls from Level 1 support agents who requires further assistance for both Windows OS and MS Office concerns.o Conduct outbound calls to follow up with customers.o Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development.o Provide contributions to escalation knowledgebase that can be shared on both Tier 1 & Tier 2 Consultants.o Solicit relevant information from the clients/ Technical Advisor for problem resolution. -
Technical Support SpecialistSutherland Sep 2015 - May 2016Tier 1 Support - Microsoft Office Answer Desk -
Technical Support SpecialistSutherland Nov 2013 - Sep 2015Tier 1 Support- Microsoft Answer Desk Windows
Frequently Asked Questions about Maricar De Guzman
What is Maricar De Guzman's role at the current company?
Maricar De Guzman's current role is IT Professional| Customer Service Champ| Team Player.
What is Maricar De Guzman's email address?
Maricar De Guzman's email address is ma****@****aff.com
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