Maricar De Guzman

Maricar De Guzman Email and Phone Number

IT Professional| Customer Service Champ| Team Player
Maricar De Guzman's Location
Angeles, Central Luzon, Philippines, Philippines
Maricar De Guzman's Contact Details

Maricar De Guzman work email

Maricar De Guzman personal email

n/a
About Maricar De Guzman

Experienced Senior Technical Support Specialist with a demonstrated history of working in the outsourcing/offshoring industry.

Maricar De Guzman's Current Company Details

IT Professional| Customer Service Champ| Team Player
Maricar De Guzman Work Experience Details
  • Cloudstaff
    Senior Technical Support Specialist
    Cloudstaff Feb 2020 - Sep 2021
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  • Sutherland
    Customer Service Team Lead
    Sutherland Oct 2019 - Feb 2020
    Team Lead for US Telco Account
    View
  • Sutherland
    Technical Support Team Lead
    Sutherland Nov 2016 - Oct 2019
    Microsoft Office Answer Desk
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  • Sutherland
    Escalation Engineer
    Sutherland May 2016 - Nov 2016
    o   Respond to incoming calls from Level 1 support agents who requires further assistance for both Windows OS and MS Office concerns.o   Conduct outbound calls to follow up with customers.o   Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development.o   Provide contributions to escalation knowledgebase that can be shared on both Tier 1 & Tier 2 Consultants.o   Solicit relevant information from the clients/ Technical Advisor for problem resolution.
    View
  • Sutherland
    Technical Support Specialist
    Sutherland Sep 2015 - May 2016
    Tier 1 Support - Microsoft Office Answer Desk
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  • Sutherland
    Technical Support Specialist
    Sutherland Nov 2013 - Sep 2015
    Tier 1 Support- Microsoft Answer Desk Windows
    View

Frequently Asked Questions about Maricar De Guzman

What is Maricar De Guzman's role at the current company?

Maricar De Guzman's current role is IT Professional| Customer Service Champ| Team Player.

What is Maricar De Guzman's email address?

Maricar De Guzman's email address is ma****@****aff.com

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