Applications Scientist
Billerica, Ma
Applications Scientist, June 2006 - Mar 14, 2012EMD Millipore, Billerica, MA• Created training materials and conducted trainings that resulted to deeper understanding of specific customer needs• Provided technical tools that were useful for pre- and post-sales activities• Worked closely with sales and technical support to resolve technical customer issues, thus assuring customer confidence in products and services • Supported product growth through the generation of application documents that support the advantages of products. Defined, coordinated and/or executed experimental (laboratory) work to align products to specific markets and to satisfy customer needs. • Highly involved with promotional activities and market presence (literature, conferences, seminars) • Conducted market analysis obtained from relevant sources (market research reports, sales feedback, external publications, scientific interactions, conferences, outside vendors, etc.) to understand market needs, trends and drivers. Maintained an in-depth awareness of new developments in major markets to ensure relevance of products and/or identify growth opportunities.• Interfaced with product management on critical product issues• Worked with R&D scientists to investigate and resolve crucial product issues and concerns• Involved in product development by providing expertise in HPLC and LC-MS