Developed, coordinated and delivered legal Safety & Health standards.Developed continuous improvement strategies for deliverable standards.Developed hazard and risk assessment techniques.Elaborated civil protection programs, coordinated official documentation and submitted them to relevant agencies.Coordinated and communicated with clients for project development and needs assessment.Trained emergency brigades.

Conducted market analysis and TCO of the CNG truck sector.Set sales goals and maintained good relationships with clients.Managed opportunity areas with different areas of the company, establishing records, times and agreements.Managed the registration, monitoring and control of sales.Ensured the demo truck was in optimal mechanical, aesthetic, safety and hygiene conditions for customer tests.

Improved communication, delivery times, costs, and registration in the exchange process.Improved delivery times on vehicle details & customer satisfaction.Improved organization in the administrative areaImproved organization with the client and the administrative area, agility, understanding, motivation to take vehicles in the pre-owned process.Improved security, organization and implementation of 5S.Improved control in KPIS and implemented them in administrative areas.

Improved competitor analysis.Developed information for the training area.Created product kits on the website for distributors.Developed and implemented processes for mystery shoppers.Monitored website and catalog information.Compared and analyzed competitor's product in Mexico.Improved product language in infotainment systems and user manuals

Managed and analyzed social networks to develop audience results.Communicated with customers directly through social networks.Established direct relationships with customers and distributors.Resolved customer service cases effectively.Created processes to reduce response times.

Reviewed maintenance procedures and expenses related to the area.Controlled and requested maximum and minimum spare parts.Participated as a member of the first aid brigade